jchmielIMPORTANT: You must have an Agilent.com user account to retrieve your certificate. Click the Account button located above the search bar to sign into your account or to create an account. Please sign in before searching for a certificate.
Product Family Certificates That Are Currently Posted on the Certificate of Performance Page:
- Analytical Standards
- GC Columns
- HPLC Columns
- HPLC Detector Lamps
For all other Product Family certificates, please see the Certificate of Analysis or Certificate of Conformance pages on Agilent.com.
To Find your Certificate of Performance on Agilent.com:
- From the Support & Resources tab, select Certificate of Performance from the Certificates menu.
- Click Find Your eCertificate at the bottom of the page and sign into your account.
- Once signed in, enter the part number and lot number. Please use capital letters, dashes, and leading zeros.
- If a certificate is not found, refresh the page and try again.
- If after refreshing, the certificate is still not found, contact the appropriate support team:
| United States and Canada |
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| Mexico, Brazil, Argentina, and other South American countries | To find your distributor, go to Contact Us on Agilent.com |
| Europe, Middle East, and Africa | Contact your salesperson or to find your distributor go to Contact Us on Agilent.com |
| India | Email: customercare.india@agilent.com |
| Singapore, Malaysia, Australia, Korea, the Philippines | To find your local distributor, go to https://www.agilent.com/en/contact-us/singapore. |
| Japan | Email: lsca_otss@agilent.com |
| China | 技术支持资源 | Agilent |
Problem part numbers and solutions:
- 18710–60170 – currently posted under kit part number 5080–8842. 5080–8842 and 18710–60170 can have the same lot.
- 5182–9733 – currently posted as 5182-9733-1 because the CoA is generated for the headspace sample and not the kit. The kit lot doesn’t have a CoA, though it has a lot number.
- 123 Meter Standards and Reagents – Only use the first five digits. The alphanumeric after the dash indicates unit size. Don’t include in the part number.
- ICP-###-5 parts – The alphanumeric after the second dash indicates unit size. Don’t include in the part number.
- Parts starting with QCI/QCM - These parts are blind QC samples, and the CoA are packaged in a sealed envelope. If the envelope is missing, contact chem-standards-support@agilent.com
- GC Columns with “E” part numbers – the E configuration is the standard column from a 7-inch cage that has been rewound onto a 5-inch cage. The Column Test Report will be under the non-E part number.
- Example: 123-1334E will use certificate for 123-1334