Agilent Seahorse XFp: Unable to set up wireless connection with adapter: Troubleshooting Tips

If these issues are being experienced, this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

• Instrument not close enough to wireless access point (<25 feet)
• Institution using WPA-Enterprise/RADIUS network, which cannot be configured with XFp software
• Wireless network does not broadcast SSID for security reasons

Try these steps for a possible resolution:

• Verify that the instrument is close enough to WPA
• Verify with institution’s IT department that a WPA-Enterprise/RADIUS network is not being used
• Verify with institution’s IT department whether or not the wireless network broadcasts SSID
• If the above has been verified and does not remedy the issue, contact Agilent Cell Analysis technical support at:

• Email contact:
  • cellanalysis.support@agilent.com
• Phone Contact:
  • US Contact: 1 800 227 9770 option 3, 8
  • UK Contact: 0 800 096 7632 option 3
  • DE Contact: 0 800 180 66 78 option 3
  • NL Contact: 0 800 022 7243 option 3
  • Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Wireless Connection Issues, Wireless Adapter Issues, Seahorse, XFp, Troubleshooting