Agilent Seahorse XFp: Cartridge failed to eject after assay: Troubleshooting Tips

If cartridge does not eject after assay has completed, this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

• User improperly loaded cartridge/cell plate
• User loaded two cartridges into instrument at once
• Hardware-related issue
• Software-related issue

Try these steps for a possible resolution:

• Verify that more than one cartridge was not loaded into the instrument at the same time
• If the above has been verified and does not remedy the issue, contact Agilent Cell Analysis technical support at:
  • Email contact:
    • cellanalysis.support@agilent.com
  • Phone Contact:
    • US Contact: 1 800 227 9770 option 3, 8
    • UK Contact: 0 800 096 7632 option 3
    • DE Contact: 0 800 180 66 78 option 3
    • NL Contact: 0 800 022 7243 option 3
    • Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

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