Agilent Seahorse File Save Error: “File cannot be saved”: Troubleshooting Tips

Created by Courtney Watts over 4 years ago | Last modified by kristen.sensabaugh over 3 years ago

If the software used with Seahorse analyzers displays this error, this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

Location of save directory has been moved or disconnected
- If save directory is on a USB, USB port could have been removed
- If save directory is located somewhere on controller, folder/location could have been moved or deleted
- If save directory is on a network location, network connection could be unplugged or not working properly
Language-related issue: language on controller may have been changed from English to another language

Try these steps for a possible resolution:

Verify that the USB is plugged in and that the USB/USB port functions correctly
Verify that the save directory has not been moved or deleted
Verify that the internet connection is connected/working properly
Verify that the language settings on the controller have not been changed from English to another language
If all of the above has been verified and problems are still being experienced, contact Agilent Cell Analysis technical support at:
- Email contact:
  - cellanalysis.support@agilent.com
- Phone Contact:
  - US Contact: 1 800 227 9770 option 3, 8
  - UK Contact: 0 800 096 7632 option 3
  - DE Contact: 0 800 180 66 78 option 3
  - NL Contact: 0 800 022 7243 option 3
  - Other European Countries Contact: 45 3136 9878 option 3

Keywords: File cannot be saved, file save error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting

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