Agilent Seahorse Plate error: Plate Not Compatible with Assay: Troubleshooting Tips

Created by Courtney Watts over 4 years ago | Last modified by kristen.sensabaugh over 3 years ago

If the Wave software used with Seahorse XFp, XFe24, or XFe96 displays an error stating “Plate not compatible with Assay,” this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

Cartridge reuse (not permitted in software)
Consumable improperly barcoded

Try these steps for a possible resolution:

If cartridge has not been used in conjunction with a previous assay, contact Agilent Cell Analysis technical support (with barcode information ready) at:
- Email contact:
  - cellanalysis.support@agilent.com
- Phone Contact:
  - US Contact: 1 800 227 9770 option 3, 8
  - UK Contact: 0 800 096 7632 option 3
  - DE Contact: 0 800 180 66 78 option 3
  - NL Contact: 0 800 022 7243 option 3
  - Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Compatible, Assay Compatibility, Plate Compatibility, Seahorse, XFe96, XFe24, XFp, Troubleshooting

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