Agilent Seahorse Motor error/plate tray immovable: Troubleshooting Tips

If the software used with Seahorse analyzers displays a “tray move” error, this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

• Software crash
• User error: two cartridges may be loaded in the instrument at the same time (rare)
• A hardware component could have become damaged

Try these steps for a possible resolution:

• Completely restart system (both analyzer and controller)
• Open analyzer cover to look inside to ensure that cartridge is not stuck in instrument. If there are two cartridges present, contact Cell Analysis Technical Support (see info below).
• If restarting entire system does not send cartridge/cell plate out of analyzer, contact Agilent Cell Analysis technical support at:
  • Email contact:
    • cellanalysis.support@agilent.com
  • Phone Contact:
    • US Contact: 1 800 227 9770 option 3, 8
    • UK Contact: 0 800 096 7632 option 3
    • DE Contact: 0 800 180 66 78 option 3
    • NL Contact: 0 800 022 7243 option 3
    • Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Motor Error, Plate Move Error, Plate Tray Immovable, Move Error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting