Agilent Seahorse Error Message: Door Not Closing Troubleshooting Tips

If the software used with Seahorse analyzers displays a “door close” or “door open” error, this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

• Object blocking door from closing
• Door sensor defective/damaged
• Sensor tape on door defective/damaged

Try these steps for a possible resolution:

• Open door and look inside to see if sensor is present and intact
• Try restarting entire system
• If restarting entire system does not remedy the error, contact Agilent Cell Analysis technical support at: 
  • Email contact:
    • cellanalysis.support@agilent.com
  • Phone Contact:
    • US Contact: 1 800 227 9770 option 3, 8
    • UK Contact: 0 800 096 7632 option 3
    • DE Contact: 0 800 180 66 78 option 3
    • NL Contact: 0 800 022 7243 option 3
    • Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Door Not Closing, Door Close Error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting