Seahorse Barcode-Related Error: Troubleshooting Tips

If the barcode reader used inside the Seahorse analyzer generates an error, this document can be used to help troubleshoot.

Here is a list of the most common causes for a barcode-related issue:

• Barcode is scratched/cracked/smudged
• Barcode is off-center on cartridge
• Hardware component could have become damaged
• Cable could have become loose or disconnected

Try these steps for a possible resolution:

• Verify that the barcode looks free of scratches/cracks/smudges (see photo above for example of damaged barcode)
• Verify that the barcode is centered on cartridge (see photo above for example of off-center barcode)
• If barcode looks undamaged and is centered correctly, contact Agilent Cell Analysis technical support at:
  • Email contact:
    • cellanalysis.support@agilent.com
  • Phone Contact:
    • US Contact: 1 800 227 9770 option 3, 8
    • UK Contact: 0 800 096 7632 option 3
    • DE Contact: 0 800 180 66 78 option 3
    • NL Contact: 0 800 022 7243 option 3
    • Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Barcode error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting