Agilent Seahorse Error on Wave desktop: “Instrument not installed”: Troubleshooting Tips

Created by Courtney Watts over 3 years ago | Last modified by kristen.sensabaugh over 2 years ago

If the Wave desktop software used with Seahorse data displays an error stating: “Instrument not installed,” this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

Incorrect instrument selected during software installation – multiple instrument choices are shown during installation, and incorrect type may have been chosen
“Wave for controller” installed on desktop

Try these steps for a possible resolution:

In Control Panel, right click Wave software and select “Modify.” Follow prompts until reaching instrument selection window and be sure to select the type of instrument(s) that will be used.
If modifying the software does not remedy the issue, contact Agilent Cell Analysis technical support at:
- Email contact:
  - cellanalysis.support@agilent.com
- Phone Contact:
  - US Contact: 1 800 227 9770 option 3, 8
  - UK Contact: 0 800 096 7632 option 3
  - DE Contact: 0 800 180 66 78 option 3
  - NL Contact: 0 800 022 7243 option 3
  - Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Instrument Not Installed, Instrument Not Installed Error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting

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