Agilent Seahorse Wave Software Crash or Freeze: Troubleshooting Tips

If the Wave software used with Seahorse XFp, XFe24, or XFe96 freezes or crashes, this document can be used to help troubleshoot.

Here is a list of the most common causes for a Wave software crash:

• Wave Software running is not the most recent version
• Wave Software being used for data analysis or template creation while assay is running
• Controller being used while assay is running
• Controller has not been rebooted in extended period of time

Try these steps for a possible resolution:

• Verify that most recent version of Wave is installed on controller
• Verify that controller Best Practices are being followed
• Contact Agilent Cell Analysis technical support at:
  • Email contact:
    • cellanalysis.support@agilent.com
  • Phone Contact:
    • US Contact: 1 800 227 9770 option 3, 8
    • UK Contact: 0 800 096 7632 option 3
    • DE Contact: 0 800 180 66 78 option 3
    • NL Contact: 0 800 022 7243 option 3
    • Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Wave Software, Wave Crash, Wave Freeze, Seahorse, XFe96, XFe24, Troubleshooting