Wiki Agilent Seahorse Prism Error when opening .Pzfx file exported from Wave Software: Troubleshooting Tips

Agilent Seahorse Prism Error when opening .Pzfx file exported from Wave Software: Troubleshooting Tips

Created by Courtney Watts over 4 years ago | Last modified by kristen.sensabaugh over 3 years ago

If Prism displays an error when opening data exported from Wave data, this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

Version of GraphPad is too old

Try these steps for a possible resolution:

Upgrade version of GraphPad being used
If upgrading does not remedy the issue, contact Agilent Cell Analysis technical support at:
- Email contact:
  - cellanalysis.support@agilent.com
- Phone Contact:
  - US Contact: 1 800 227 9770 option 3, 8
  - UK Contact: 0 800 096 7632 option 3
  - DE Contact: 0 800 180 66 78 option 3
  - NL Contact: 0 800 022 7243 option 3
  - Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Prism error, Prism, GraphPad, GraphPad Error, Seahorse, XFe96, XFe24, XFp, XF24, XF96, Troubleshooting

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