Agilent Seahorse: Unable to open Wave Software/data files, Unable to save data files/ Unable to view all assay templates: Troubleshooting Tips

If these issues are being experienced, this document can be used to help troubleshoot.

Here is a list of the most common causes for this error:

• Unauthorized access exception: The Windows User Accounts that have been added to the XFe Controller are not configured properly. Each Windows User Account must have read/write access to the Seahorse Bioscience, Inc. folder in ProgramData.

Try these steps for a possible resolution:

• Verify that the most recent version of Wave is installed on controller
• If this has been verified and does not remedy the issue, contact Agilent Cell Analysis technical support at:
  • Email contact:
    • cellanalysis.support@agilent.com
  • Phone Contact:
    • US Contact: 1 800 227 9770 option 3, 8
    • UK Contact: 0 800 096 7632 option 3
    • DE Contact: 0 800 180 66 78 option 3
    • NL Contact: 0 800 022 7243 option 3
    • Other European Countries Contact: 45 3136 9878 option 3

More Troubleshooting Tips: Cell Analysis FAQs and Troubleshooting

Keywords: Assay Template, Template, File Save Error, File Open Error, Seahorse, XFe96, XFe24, XFp, Troubleshooting