Hello,
I'm about to replace the nitrogen tank that feeds the collision cell on our 6545 QTOF. I just have a simple question, can I change the nitrogen tank while the MS is in stand-by mode or does it need to be vented ?
This brings me to a second…
Hello Marty,
Thank you very much for your prompt and informative responce. I've viewed the video and immedeatly have made coressponding changes in my report template. This is exaclty what I was looking for. Now, I can use one template for different…
Hi LD,
You are very welcome! Our protocol recommends using 95% ethanol (do not use 100 % ethanol as it contains traces of benzene, which is detrimental to mitochondrial function) rather than DMSO. Also be sure not to add ethanol to the injection ports…
Hello strader.kh ,
If you are using Excel report templates you must generate the report.results.xml file to get a report.
If you are not using Excel templates you can disable the generation of this file in the Results tab of the Report Method Editor…
Hello,
What software and version are you using? I would assume it is OpenLab CDS 2.x, either workstation plus or a client server system. If you have one of these systems, it is possible to get orphaned IDs in the database, which can stop the system…
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In April, you don't want to miss the GC Live Event, Diagnostics From Your Desk, Troubleshooting From Your Kitchen Table on April 11!
Check out the new Agilent Community Group, GPC…
The slope of the second plateau in the leak test for the quat pump of our Agilent 1100 fails. We are getting a negative slope of -2.18. Pressure and slope for the first plateau passed. Pressure for second plateau passed but the slope was negative giving…
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...