Hello, I will take a picture when I go back to the lab tomorrow. I must also let you know that we were able to extract an old method from the GC. This method had been downloaded into the GC from before everything crashed. When using this method, the GC…
Hello, I have an issue when I try to install OpenLab CDS EZChrom Version A.04.07 The plan is to install EZChrom on a Citrix to allow the user to retrieve files from ECM for review or reintegration. I start the installation and select the Installation…
Hello mr.white, You can do this with a sequence summary report template: Use 'Multi Signal Plot Overlaid' as you've done already; in the properties, the signals need to be overlaid. You may group by signal e.g. FID Front signal/ FID Back signal or, if…
Hi ronin, It sounds like you have a 7694A with the newer headspace mainboard (7694B) that didn't have the visible changeable battery. In this case the ability of the board to retain stored parameters has failed due to this battery failing. The only fix…
Hi Jennifer We had an GC-MS issue in the past where the rough pump was starting to fail and as a result kept drawing too much current, causing some of the fuses to fail. We also had an issue with a rough pump (on a LC-MS) which was blowing fuses when…
Csiquet_flex2000 my guess for your 4 signal sources the Save check box is unchecked, so you don't see them as an online signal during acquisition nor as a saved raw data file. The Signal settings under the GC Parameters is only for GC based detectors…
Hello,
I will assume you mean you are using the backup restore tool for CDS 2.4 not the ECM XT import scheduler. If you have setup an import scheduler task to back the ECM-XT system up that would be self-referential and would not actually back anything…
Hi dubang69, Im also using export to CDF in OpenLAB 2.3 and OpenLAB 2.2 (with Data Export Addon). Unofrtunatelly second step for these revisions is to open CDF in some open source software as noreuter recommends. Im using lightweight utility UniChrom…
After servicing pump, test still fails. We are using n-heptane as solvent/carrier, is correct to use n-heptane for the pressure/leak test? Or, do we need to do it with isopropanol?
I have seen cases where the rough pump shuts down because it's working too hard, which will cause the MSD to shut down also. Typically the MSD will have an error message of "Vac Sys Fail" or something similar.
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...