When trying to close a connection on an instrument with an active single run or sequence the OpenLAB CDS software will usually give a message that it will close connection when the runs are finished. Today when trying to close 2 instruments on the same…
Hi,
We currently have as GC/MS/FID using Masshunter and need to print the FID traces as a pdf scaling the y-axis to zoom in on the minor peaks showing %Area values. Is this possible within any masshunter software? I've managed to get a report showing…
Thank you for your response. I really appreciate your help. I realized I didn't provide clear information about the experimental conditions. Here are the specific conditions:
Inlet temperature: 250°C
Column oven temperature: 150°C (isothermal) …
I'm not experienced in FID so I'm not sure what normal bleed looks like. So yes I would trim the column and check for leaks first then a new column. Can you look back at older runs when this column was installed to see what the bleed looks like to compare…
Greetings Agilent Community,
Some MassHunter 10 difficulty. I am using the same Quant method that I have used multiple times in the past to process data. This time, however, I am experiencing an error while building my calibration curve. In the Methods…
I recently installed MassHunter Workstation B.03.01 SP2 on my PC to look over some old data that was obtained on a 6540 LC Q-TOF MS system. The instrument hasn't been used for a while now, and my lab no longer has the original computer. We just had this…
Hi all
Apparently the engineer who did the mainboard replacement made a mistake by plugging the MCGV cable to the SSV cable, this made the valve failed to switch (EE 2040.2) and electronic fuse of SSV (EE2049.0) error always appear. It was out of my…
We have a brand new Agilent 6495 LC/TQ system with a MS 120 rough pump. We vented and shut off the instrument for building maintenance over the weekend. On startup today, the rough pump receives power (the lights turn on) but eventually fails to engage…
Hi again Raina,
as I already told you this cannot be done with just one column, especially with the CO2 concentration up to 20% and water included and the necessity to analyze H2. This is an application we normally build an analyzer for. You need at…
Dear All,
We are using NGA analyser as per GPA 2286 method using FID and TCD.
Could you please advice how to apply the bridging to correct the concentration from FID.
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...