Hello everyone, I would like you to help me with a genesys 30 spectrophotometer, I have a problem that says: * Zero-Order search failed
psdt: I have already changed the focus for a halogen one but it only reads from 500 nm but at 325nm it does not read…
Hi. I am having more issues with my ancient 1100 stack. I am getting an EMPV initialization failed error. As I have done some other research it says that the bar should be around 20 bar and then you can do x, y, and z to fix it. However my bar is less…
I'm trying to use the DA Reprocessor (B.08.00) to process TOF data as a batch on a Windows workstation. If there are too many features, the DA Reprocessor stops with the following error in the log: Failed to run worklist Qual: The Operation has time out…
Hi all,
New to the forum, and having a few issues with our analytical 1260 HPLC. Main problem currently is an intermittent error on the auto sampler when trying to inject samples, it doesn’t happen necessarily at the first injection in each sequence…
Which voltage test point? The sideboard is permanently damaged if the cables are connected to it while the power is on. Did that happen?
Notice in your picture above that the HED is set to On.
If the HED power supply is not functioning properly…
Have you checked that your stock standards are not contaminated and tried a second source of SIC. Do you run He in addition to nogas and does it only fail for nogas but pass in He?
I've also seen Sb stick around in the tubing, autosampler probe, and…
That's interesting. I wonder if there are any differences to be expected between a 6890N and a 7890 GC when using Chemstation on the 6890N and Openlab 2.3 on the 7890 with FID? Also, would there be any differences in the signal to noise and dynamic range…
Hello, How often does your reference amount for the compounds change? If it never changes or changes on an infrequent basis I would suggest using a constants file in custom calculator. Also we have seen syntax issues with expressions in IR when using…
Agilent 1200 Series Analytical Fraction Collectors_ Continues to FAIL initialization, also error code 3833 and error message needle too long, too short or missing. please Advise
I have the headspace autosampler 7697A attached to a GC 7890A. I have two issues. the first is a growling noise when the gripper moves in the downward motion. Not the entire way just the middle third. I am guessing a service call will need to be made…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...