I'm using the GC6890 with one single column (CP7429). The gas products have to be analyzed by TCD and FID simutaneously. How should I connect the column to TCD and FID? Is it necessary to have a s plitter to split effluent from a single column to TCD…
Lately, we are having major issues with Masshunter failing on injections. I put a table listing our operating systems and the masshunter versions installed. The error we are getting is : MSQQQ_1:Failed to write scan record to the data file . We are writing…
Hi shaneo did you solve the problem? I am having the same issue now and I am wondering if you could solved it and can help me what you did. Thanks in advance.
Situation: When launching an installation of OpenLab Chemstation C.01.07, the 'Connection to selected server failed' error appeared. Agilent OpenLab Shared Services service was not started, and attempting to manually start the service yielded the following…
I recently had this issue, even with methods that had worked previously. It became apparent that this was happening at a particular temperature and once that temperature was reached, the inlet would shutdown and the error would pop-up. It became apparent…
I got a rare error after re-installing MassHunter Acquisition B 06.01. This error made all my Acquisition analysis methods unable to read. Note: The reason why I re-installed MassHunter Acquisition B06.01 was the software was doing some wired things;…
If cartridge does not eject after assay has completed, this document can be used to help troubleshoot. Here is a list of the most common causes for this error: User improperly loaded cartridge/cell plate User loaded two cartridges into instrument at once…
Hi, I have an old Agilent 1120 compact system running on a computer with ChemStation B. 04.03, last week the computer failed and never got back, I reinstalled the ChemStation software using the Disk provided at the time of purchase, but don't have the…
To be honest, you use Mustang to process a FID data? is odd, but here is something that I switching back and forth between Enhensed DA and EPA Quant, First you need to have the command line on, type Enhanced 1 and press Execute to go to EPA, and Enhanced…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...