Hi Kris, thank you! I tried to upload the screenshot of the version info, but I failed. So I have to type all of them out since I'm not sure which one is useful. Hope it can help!
Agilent OpenLAB Intelligent Reporting A.01.11.138
Agilent OpenLAB CDS…
Hi All, I'm trying to get the following expression to work in a Qual 10 report (in excel format as that's about the extent of my coding knowledge): =IF(Area<DB_Notes,"Fail","Pass") to flag compounds which are less than a defined minimum peak area (which…
Hi Carmen,
Visually check your column in signs of contamination of stationary phase. It looks like your column was too old. In that case you could just reverse the column direction, and put for for long term conditioning at room temperature, then condition…
Are there electronic checks that can check to make sure a filament isn't failing because of an electronic issue? We had a filament die, which isn't too surprising considering it was nearly ten years old (teaching institution, the instrument sees periodic…
Hi kalle-h,
Has the method worked well for you in the past? Any changes recently like column trims? Sometimes small pieces of column can get caught inside the modulator fittings and impede flow, which has negative effects on our data.
If your peaks…
Hello,
For awhile now, I've been having issues with my resolution axis "passing" for masses 25 and 26 in no gas mode. I have done many cleanings and new tuning solutions. Can anyone explain what is causing this continual failing and what I could do…
What should you consider when selecting gases for your new GC or GC/MS system?
Which gases will you be using?
Did you c onfirm that gases available are a supported configuration for installation ?
Gas requirements are specified in Site Preparation…
Hello, I am running residual solvent testing on a product for my company and I am having issues with peak sensitivity. I am running this testing on a 7890/7697 GCHS-FID combo. I am tasked with coming up with a solution to this issue by only adjusting…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...