Update: FID output signal was very low even when trying to ignite, so we checked the interconnect spring and noticed it was shorter than the ones in the other GCs (not that close to the detector base; dont know if it was always like that or something…
Hi,
We are struggling to solve an issue with an Agilent 8860 GC-FID we purchased in 2019. It is used to quantify propane in headspace samples that are manually injected. It is possible but unlikely that some of those headspace samplings result in the…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Hey. Johnson we solved the Problem by removing the igniter Castor with collector nut and the spring locks Info the right place. Another Problem could be the malfunction electrometer.
Greetings Agilent Community,
As with many of the errors I encounter with my system, these two happened after I foolishly left the lab to pursue a life outside the world of LCMS.
(1) From the instrument log, the first error read "Failed to run acquisition…
When attempting to submit a sequence in EZChrom, it fails to submit and returns this error message:
This happens each time a sequence is submitted. Any help would be appreciated!
Hi Agilent community.
I'm a LC-MS equipment user and I had a problem with the MassHunter Acquisition B 08.01 software.
When I try to open the Acquisition software, appears the software logo but immediately appears an error dialog box. This error dialog…
Hi everyone,
We have a 6546 QTOF, the following error keeps popping up during acquisition; Failed to start logbook server. A shared violation has occurred. How can I resolve this?. I'll appreciate your help. Thanks
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...