Error message: failed to start logbook server when acquisition is launched.

HI Biyi ,

Please let me know what version of Masshunter you are currently using?

Depending on the version of the SW, you might have to stop the LogBookServerInitializer  prior to renaming the logbook log at D:\MassHunter\SysLogbook.log

Regards,

Hi Biyi ,

Please try to rename the current logbook file, so that a new one can be created at the next launch of acquisition software.

By default, the system logbook file is under D:\MassHunter\SysLogbook.log.

HI Biyi ,

If this resolves the issue, please do let me know.

Regards,

In order to rename the file Syslogbook.log, MassHunter acquisition system engines must be stopped, and all MassHunter processes removed, including the logbook server

Hi Biyi ,

Please do let us know if you require any further support?

Regards,

Hi Biyi ,

I am not seeing any attachment or images in your response. Please provide the error or give us a call at the call center.

Regards,