I am operating the MPAES 4210 with the Agilent 4107 Nitrogen Generator. I have run the Gas Test (Plasma Off) and everything passes. When I run the Plasma Ignition Test, the plasma ignites (passed), but after 20-30 seconds, the plasma shuts off. An error…
7890A GC/5975 MS/E.02.02 SP2
Sequence is stopping constantly with the following log book message: "The run was stopped by the instrument's stop button or stop input. The GC Failed to Start."
Found that exact error in the KBR - " Known Problem Report…
Hello all, we have acquired a 120V 7820 ex-US (2011 build w. UEPC´s for 2x FID) and converted to our local 230V by swapping heater shroud & AC board. After that it initially would not heat higher than 280C but bail out with a thermal shutdown. Fan was…
I apologize because this is a very blind question- New IT guy to the company and previous didn't have good documentation on this application.
I have a user who is getting the attached error whenever they try and open Sequence Manager or open Bioconfirm…
Hello
I am having a hard time trying to figure out how to only display one FID signal on a report from a dual injector GC system in OpenLAB 2.4. The calibration that was run used the dual injector setting, but when we were running test samples we only…
New FID Jet!
The latest FID jet is intended for use in 6890/7890/8890/8860/8850/9000 GC models
The legacy jets will not work in the 8890/8850/8860/9000 GC models
The new jet makes installing the column seamless with a conical shape to direct the…
This 6890 is code named FIDDY because of its dual Flame Ionization Detectors. The SF FBI donated it to UC Davis Chemistry over 10 yrs ago. It is used to teach Chemistry majors gas chromatography and replaced an old Varian 3800 with a chart recorder!
I'm currently encountering a challenging issue with MassHunter Acquisition Software that has significantly hindered my workflow. I am hoping to leverage the community's expertise to find an effective resolution.
Switching from MRM to dMRM Settings Error…
System: The GC is an 8890 with TCD in series of two FIDs in parallel (switched via valve). FID 1 has methanizer while FID 2 doesn't.
Had to put the system on standby for 3 weeks over Christmas so kept carrier flowing through the system with all heated…
This Information Applies To: Agilent ICP-MS MassHunter Workstation 4.6 or below, and ICP-MS MassHunter Workstation 5.1 and above.
Issue
Guide for identifying the current software version your Agilent ICP-MS system is using, to see if any updates...
This Information Applies To: Agilent OpenLab ChemStation, Agilent OpenLab EZChrom, Agilent OpenLab CDS.
Issue
When users of OpenLab CDS forget their passwords, another user with the right privileges will reset their password, however, sometimes...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Error messages related to temperature can cause the plasma to shut off or disable plasma ignition. While a warning message will still allow the plasma to light...
This Information Applies To: Agilent ICP-MS MassHunter Software 4.x and 5.x
Issue
How to view meters in ICP-MS MassHunter Software, or change what meters are selected?
Background
ICP-MS MassHunter allows up to five meters to be displayed at...
This Information Applies To: Agilent ICP-MS (7800/7850/7900/8900)
Issue
How to replace the oil mist filter in the MS40+ or MS40-S?
Background
The oil mist filter in the MS40+ or MS40-S should be replaced yearly.
Warning :
...
This Information Applies To: Agilent ICP-MS (7700/7800/8800)
Issue
How to check the DS 402 foreline pump to determine if the pump needs maintenance.
Background
The oil cleanliness and oil level in the DS 402 foreline pump should be checked...
This Information Applies To: Agilent ICP-MS systems (7700, 7800, 7850, 7900, 8800, 8900)
Issue
After shutting down and restarting the ICP-MS, sometimes the communication between ICP-MS and PC does not automatically reconnect. It may be necessary...
This Information Applies To: Agilent ICP-MS (7700/7800/8800)
Issue
How to replace the Foreline Pump Oil Mist Filter in the DS 402 foreline pump.
Background
The oil mist filter element should be replaced yearly , or when the level of oil in...
This Information Applies To: Agilent ICP-MS (7500/7700/8800)
Issue
How to replace the Forline Pump Oil Mist Filter and Odor Element in the E2M18 or E2M18F?
Background
The oil mist filter and odor element should be replaced yearly, or if the...
This Information Applies To: Agilent ICP-MS (7500/7700/8800)
Issue
How to replace the Forline Pump Oil in the E2M18 or E2M18F?
Background
The E2M18 oil should be replaced at least every three months or when the oil color indicates it needs...