Hi Lars, I would add an input from my experience that H2 carrier gas may cause some chemical reactions on some specific polar columns and compounds. Two scenarios I have encountered were (1) analysis of C4-C5 olefins on an AL2O3 PLOT column where some…
Hi everyone! Please help me to fix the problem. I have been using Agilent 6470A.
What could be the reason for the error on the pics? MS1 and MS2 «RFPA functionality Failed». It appears everytime when I’m doing QQQ Power On Diagnostic.
I get a bunch of junk on the front panel of the GC and the detectors I have (PID and FID) end up going cold. It is a bunch of work to re-calibrate due to software stuff we have to do for the method we are running. Plus the 1/2 hr runs I do take a while…
Hi Azrael, Publication Part Number: A02028 might be one of several apps to look at. if you could elaborate which targets are nice but not required for quantitation? It appears that Argon is the carrier and sample prep diluent gas then, though He/H2 are…
Hi All.
I've installed many time Openlab from version 2.0 to 2.5 but this is the first time I get this error on a new computer that IT gave us.
Trying to install Openlab 2.5 Workstation on Win10.
It fails at the "Openlab Chemstation Access" step…
Hello, SW: MassHunter Workstation, Quantitative Analysis, Drug Analysis for GC, Version 10.1 Build 10.1.733.0 I am trying to batch process data acquired by GC-FID but I unable to generate the correct sample result since I don't know where to enter the…
Hello, I have a TCD + FID GC 6890. Need to upgrade to Windows 10, because Windows will no longer provide security updates for Windows 7. Is Chemstation B.04.03 compatible with windows 10? Alternatively, will A.10.02 be compatible with GC6890? Thanks for…
Hi everyone,
We have detected fails in 3 FLD modules installed in the same instrument.
The fist of these gave the error 06712 (emission motor did not find position),and was replaced with a second module. This when it was being installed failed again…
I have been operating an 7890A/5975C with Chemstation version E.02.00.493 for a couple of years. The autosampler is a Gerstel MPS2 (model MXY-02-00B) controlled by Maestro version 1.10[017] and the GC has an FID in the front detector position. I have…
Hi All,
For the last 1.5 years, the pump has been running fine even though the rear seal wash was blocked. Then in September, we were having issues with our pumps and found there was leaking in pump B. We did a maintenance, meaning cleaning the pumps…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...