Hello everyone,
We have a problem with the acquisition methods on GC, but not on HPLC.
When we want to change an acquisition method that is in "approved" status to "generic" status in order to modify it, it is impossible to do so because the box is…
I found the issue. I have "Hide duplicates" selected which prevents any additional Fails from being displayed. However, if I uncheck that box, there is a Fail in every row. This is a summary result, is there a way to make it display only once per group…
I'm trying to create a report with a column which calculates the percentage of all integrated peaks above a specific threshold. I have created a report parameter to format the number of significant digits, this is a request of some of our clients. At…
Hello all,
I made a custom excel report template for GC-MS/FID data I'm working with in MassHunter B.10 and I'm having an issue getting the template to report the user selected "best" from the spectrum ID results list.
Here is how I've added the table…
Hi! Recently we baught GC 8890 with tandem detector fid-scd(detector for sulfor detection 8355). In this case limit of detection of sulfur compaunds is very high (ppm level). We need to meet more low limits of detection of sulfur compounds. Can we dismount…
Before first use: Soak in 100ppm sodium calibration standard for 24 hours to condition the probe With use (submersion in the liquids under test) the response time will become slow and it might be difficult to calibrate. If this occurs the probe needs…
Thanks for the response Matthais. The issue actually is that autotune sometimes fails to match EPA compliance criteria, and so it becomes necessary to manually tweak settings. I get that Agilent doesn't want lab techs carelessly messing around with quadrupole…
I am using MassHunter Qualitative Analysis B.07.00 to analyze FID data. I have extracted the FID chromatograms, identified the peaks and annotated them. But nothing happens when I try to print reports. Can anyone help me figure out how to generate the…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...