I have just received the Agilent Cary 60 UV-Vis photospectrometer and while following the steps to install the software i receive and error pop up which says "failed to register Class not registered" this occurs no matter what software i try apart from…
Hi everyone,
I've an issue with the fragment analyser (5200) my migration is aborted because the µA target is not achieved (4 instead of 5-1500µA).
The error log is called "HV supply" and I've notice that the little light "HV ON" is not turned on…
Thank you for your help! I will definitely keep in mind. Where is the small and large cover? I will look for the switch breaker at the back. I think it might be the Ar problem, during the 2 to 3 ignitions, the pressure meter on the Ar cylinder dropped…
Working with MassHunter 4.6 Workstation Software for 7900 ICP-MS, G7201C, version C.01.06, Build 621.2
I have a first order calibration with no evidence of any issues (%RE are small and random), but the end client has asked for a 1/x weighting to be…
Hello, I've been using an infinity 1260 autosampler and sporadically during injection I get the error: "Sampler G1329B:DEAAC21082 - Valve to bypass failed [EE 4014, 0]. This causes the system to disconnect and terminate the run. I can restart the entire…
Hi,
When self test on DAD G7117C with 10mm MaxLight Flowcell is performed, it fails because of the spectral flatness (measured 3.3587 AU and limit is 0.002 AU).
Whats exactly calculated in spectral flatness? What could be a reason that this test fails…
We want to connect the output of one column to a splitter and then connect the outputs of the splitter to an MSD and a FID. Is that possible? The MSD worksin vacuum and FID toatmospheric pressure, then the effluent will be sucked by the MSD and there…
Hello what9000 ,
I have a couple questions to try to understand this better:
- What is the outlet voltage?
- Is it a dedicated circuit?
- Are you using any UPS systems, or is the system plugged into the wall directly?
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...