Hi, I'm working with a LC Infinity Lab 1260, which has a standard autosampler and 100 uL loop. I'm trying to achieve a very simple injection program, but keep failing. All I want to do is to draw 50 uL from a sample vial, 50 uL from a second sample vial…
Hello, Software used: - MassHunter Workstation Version 10.1.49 - MassHunter Qualitative Analysis Version 10.0 - MSD Chemstation Data Analysis (can't figure out version, when I click the help button error message "failed to launch help" appears) I am having…
External Device not ready. Is it an Agilent Autosampler? Which model? Do you have another device like a headspace sampler?
APG Remote. There is a cable between the GC and the MSD so that they both start at the same time. A remote start cable from another…
Hi, I have a agilent GC 7890B with FID. currently i am a facing a problem regarding this GC, problem is like that - all gases supply is ok, no leakage is found in detector portion. i have cleaned the FID & Jet but flame is not burning. So kindly suggest…
I am running on an Infinity 1260 II Ultivo LC/QQQ and have a problem when running check tunes. Every time I run a check tune, I get an out of tolerance result where the only parameter out of range is the gain factor. It fluctuates between being out of…
Hi all,
I am having a recurring issue throughtout my sequences. When I check the sequence log after a run, where I place a masscal between each sample, I see in the sequence log the following error:
5) MassCal: ' ' Starting QTOF MassCal: Mon Nov…
good day!
tell my please..
I have the air generator and his out pressure consist 52 psi, and and air consumption is 1000 ml/min. the EPC module GC 7890b work in rang 55-80psi. I have 2 detector FID. Tell my - with this generatorom may be worked ?…
Hi all,
I'm using a 0.18 mm HP-5 GC Column on a Shimadzu GC-2014 connected with a FID. I'm looking to get new ferrules (the old ones had been passed down from previous users) and wanted to discuss some options. I tried using some 0.5 mm graphite ferrules…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...