I'm currently encountering a challenging issue with MassHunter Acquisition Software that has significantly hindered my workflow. I am hoping to leverage the community's expertise to find an effective resolution.
Switching from MRM to dMRM Settings Error…
Dear Community Member,
I have facing some issue in ELECTRONIC PNEUMATIC CONTROLLER (EPC) of GAS CHROMATOGRPAH (7890B) The EPC Module has not give the Set Flow rate for AIR Flow, as we have give the Set Point of Air 350 ml/min, but the observed flow…
I am looking to set up in line sampling on a GC/FID (6850A, G2630A) with a capillary column. I have found sample valves listed for 6850 series GCs (e.g. G2668A), but the part description specifies it is for G2630B, so I take it that this is incompatible…
Part Number
Description
Link to Ordering (includes photo)
126 1012
J&W DB-1 GC Column, 10 m, 0.05 mm, 0.05 µm, 7 inch cag
126-1012 | Agilent
5182 0717
Cap, screw, blue, PTFE/red silicone septa, 100/pk. Cap size: 12 mm
5182-0717…
After some burner head cleaning, I reassembled my FAAS 240FS and now I can't get the burner head to light. Some details:
I was running some "dirty" samples with the nitrous burner head that plugged up the sample capillary and started to block the…
The MS column exits into vacuum. The FID column exits to atmospheric pressure.
Same carrier gas, column, oven temperature, inlet pressure results in different holdup times. These examples are using the Pressure Flow Calculator available here GC Calculators…
Our Ultivo LC/TQ fails autotune immediately citing a Nozzle Fault. The log suggests the associated voltage is out of optimal range. Funnily enough, the system passes check-tune without any issue! The check-tune report shows the voltage perfectly matching…
I'm trying to install Openlab CDS 2.7 on Windows 10. When running the system preparation tool, everything passes test except the Ports Check -configuration: 'workstation ' and it says FAIL. I tried to run the recheck and repair, but it still fails. Any…
I was experiencing ghost peaks in my water blank shots so I decided to do some maintenance. This included a new S/SL liner and septum, removing the first inch or two of the column, FID disassembly and ultrasonic cleaning of the jet, and reassembly. Now…
The probability of water precipitation is very low if the FID temperatures are high enough, but in times of 5890 the FID could not ignite well when water was present. In principle a FID can be operated without makeup gas, which manufacturers officially…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...