The Digest of upcoming webinars has been updated as of April 11.
The new Agilent Community Group, GPC/SEC Solutions Group is hosting a webinar series in partnership with Dow in April: A Journey through SEC, Light Scattering, and 2D-LC for Macromolecules…
The Background values are so called "off mass background".
This could indicate an electronics or contamination problem of the quad.
In your case, the values are still quite ok.
I would guess, one of the lenses has a setting which is causing this…
Hello everybody!
We have the issue that in our run (ca. 100 - 200 samples, 7 min each) for like 20 samples there is no signal, just the technical background noise. Not even the peak that is in the Blank appears. An the it sowly comes back over 2 samples…
Hi,
Apparatus 4 is the only USP Apparatus Agilent doesn't make. I would recommend reaching out to an App 4 vendor for support based on how you're using it (open/closed loop, sampling volumes, etc. that need to be considered). If we can help you with…
Yo tengo también una consulta sobre el software. Cómo podría volver a leer una muestra sin que se distorsione el informe al momento de imprimirlo? Y sin tener que volver a calibrar.
Your vial's cap is loose or deformed?
Many crimping and de-capping problems can be solved by two very general suggestions:
Verify the cap is properly crimped
Adjust the electronic crimper/de-capper as necessary
Verify the cap is properly…
Hi Martin,
How would I go about using conditional formatting for the Area P/F field to color the field green for Pass and Red for Fail? I'm not quite sure what type of exprssion to use.
This look like it's only bad tuning parameters. Try to have another tune file for EPA. Also, you are doing dilution with EPA. You should start with the wizard method to see if you can fix this. it has the tuning parameters. You don't need to perform resolution…
You can expand the details of the error message. This could indicate a problem with the HDMI cable. It might need to be replaced or reseat. If you have the details of the error that could help.
Hello,
From the error code this look like error 5 with red light 2 and 4 on. Axis movement failed. Either something is blocking the X movement or there is a problem with the sensor. This will require repair. Please call the response center to get…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...