Hello GUX ,
For these types of errors the first thing to try is resetting the user preferences for Profinder. To do this, first close all copies of Profinder and then navigate to the folder
C:\Users\XXX\AppData\Roaming\Agilent_Technologies,_Inc\ …
The error means that the maximum stroke length of your pump drive is being shorter than it should be.
This can be either due to mechanical issues like a broken piston or an offset in the pump drive gear leading to a physical block before the normal…
Hello aafzal3 ,
I apologize for the delayed response.
You can use either find by method to attempt to find your targets, but to troubleshoot the issue you need to find your target manually by extracting the EIC for the expected molecular ion. Once…
The best way to troubleshooting signal issues is to separate the flow path from the light path as good as possible.
With your detector this would require the use of the dedicated Max-Light cartridge Test Flow Cell # G4212-60011.
In this way you can…
Hello,
I Have performed Dwell Volume calculation with the attached method.
I calculated dwell volume in some different ways.
1) Saved CSV file from Lab Advisor and calculate 50% of height from it. I got 1186mkL.
2) From This tools attached above…
No. There is a QTOF specific collision cell EPC module. The software needs to recognize it.
G3850-60039 | Agilent EPC module
G3470-60550 | Agilent , Fitting and 1/16" tubing to go from the EPC module to the QTOF CC 1/16" Swagelok connection.
Is…
Durjoy123 would you please start a new forum post with your questions? Please include as much useful information as possible - instrument model number and age of the system, MassHunter Acquisition software version, which high vacuum pump type, the vacuum…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...