OK, first you need to increase your read time to at least 30 seconds, preferably 60 seconds. At 10 seconds, you are probably not seeing a peak for the 5ppb standard, which is why your calibration is failing (not linear). How low are you trying measure…
Hi Chris and Chelsea,
thanks for your detailed answeres. I tried the suggested fixes and so far did not managed to reestablish a connection between PC and ICP-MS also after resetting the IP address of the ICP-MS. The computer detects that there is a…
I have a 6890N GC-FID with a 7683 Series ALS and I'm using Agilent Open Lab (EZChrom Edition) software. The software won't trigger the autosampler to make an injection. A box appears on the screen with the message 'Incompatible Tray'. I have verified…
I have an Agilent 5975C MSD and 7890A GC that I'm getting a failed PING test on. I've done the troubleshooting I can (reboot system in proper order, reboot PC). I can ping the main IP but the ones going to the instruments fail. Please advise. PC is running…
Hello all,
We are running a GC/MS 5977A/7890B in our lab. Last week, after cleaning and reinstalling our Extract EI source, the system pumped down normally, but the GC gave a "Thermal Shutdown" message. Under status, it read "Thermal Aux 2 Open Sensor…
Hi carcuri13, This sounds like the heater sensor assy is failing. If the change is rapid in temperature , the thermal block is not capable of changing quickly. The heater sensor would need to be replaced. Regards James
Hii,
I'm looking for some help or suggestion to unlock my 5973 MS.
In the process of updating the FW from 5.01.62 to 5.02.07, required by MSD Chemstation E.02.01, I received a request for USER and PASS that did not stop the procedure, but eventually…
I'm in IT support for a chemistry lab using an old Varian Cary Eclipse Fluorescence Spectrophotometer. The old PC the lab tech were using had some issues during Scan Setup where they were unable to input the necessary parameters for their measurements…
Would you like an easier way to find the consumables for your Application or Workflow? We have created Send-a-Lists that will load into the Favorites section of your Agilent.com account. You can add or delete items to customize it for your situation.…
"Instrument" software of our LC doesn´t show analysis results anymore. When we try to open result data, it shows the message "Incomplete results. 1 out 1 data files do not have a result file and will not show up on the report. To generate results recalculate…
This Information Applies To: Agilent Single Quad GC/MS instruments
Issue
Turn on and pump down the Single Quad GC/MS to an operating vacuum using OpenLab CDS software.
Background
The GC/MS needs to operate at a vacuum that is high enough to...
This Information Applies To: Agilent Parallel capillary electrophoresis platforms, 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and their respective controller software
Issue
If you have saved changes to the methods and wish...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
When should the AriaMx diagnostics be run?
Resolution
Agilent Technologies does not provide a specific recommendation regarding when to run instrument...
This Information Applies To: Agilent ICP-MS MassHunter Software 4.5 and later with User Access Control (UAC).
Issue
When trying to access Change User Access Control (UAC) Application and the user gets permissions errors, they are usually related...
How to Create a New Database in Spectroscopy Database Administrator (SDA)
Multiple Results
This Information Applies To: Spectroscopy Database Administrator (SDA)
Issue
If the old database is full, or after a specific time interval, it is necessary to create a database in SDA. If you receive a message telling you that the database is full...
Update Database Group Path in Spectroscopy Configuration Manager (SCM)
Multiple Results
This Information Applies To: Agilent Spectroscopy Configuration Manager (SCM)
Issue
It is necessary to add a database to a group path in SCM after creating a new database in Spectroscopy Database Administrator (SDA) . If access to an older database...
How to Access Spectroscopy Database Administrator Software (SDA)
Multiple Results
This Information Applies To: Agilent Spectroscopy Database Administrator Software
Issue
The SDA application can only be accessed by a Windows user who is a member of the Windows Administrators group and Windows SDAAdministrators group.
Steps...
This Information Applies To: AriaMx real-time qPCR system
Issue
The instrument fails to reach the required temperature during a run.
Resolution
Check if the temperature of the environment around the instrument is too low resulting in the instrument...
This Information Applies To : Agilent ELSDs G4260A, G4260B, G4261A, G4621B, G7102A, G7102B
Content :
If the evaporator tube of ELSD becomes contaminated with nonvolatile material resulting in poor chromatography, please use the procedure in this...
This Information Applies To: Agilent ICP-MS (7800/7850/7900/8900)
Issue
The oil should be replaced at least once every six months, or when the oil color is indicates it needs to be changed . The foreline pump should be checked monthly. This article...