OK, first you need to increase your read time to at least 30 seconds, preferably 60 seconds. At 10 seconds, you are probably not seeing a peak for the 5ppb standard, which is why your calibration is failing (not linear). How low are you trying measure…
Hi Chris and Chelsea,
thanks for your detailed answeres. I tried the suggested fixes and so far did not managed to reestablish a connection between PC and ICP-MS also after resetting the IP address of the ICP-MS. The computer detects that there is a…
I have a 6890N GC-FID with a 7683 Series ALS and I'm using Agilent Open Lab (EZChrom Edition) software. The software won't trigger the autosampler to make an injection. A box appears on the screen with the message 'Incompatible Tray'. I have verified…
I have an Agilent 5975C MSD and 7890A GC that I'm getting a failed PING test on. I've done the troubleshooting I can (reboot system in proper order, reboot PC). I can ping the main IP but the ones going to the instruments fail. Please advise. PC is running…
Hello all,
We are running a GC/MS 5977A/7890B in our lab. Last week, after cleaning and reinstalling our Extract EI source, the system pumped down normally, but the GC gave a "Thermal Shutdown" message. Under status, it read "Thermal Aux 2 Open Sensor…
Hi carcuri13, This sounds like the heater sensor assy is failing. If the change is rapid in temperature , the thermal block is not capable of changing quickly. The heater sensor would need to be replaced. Regards James
Hii,
I'm looking for some help or suggestion to unlock my 5973 MS.
In the process of updating the FW from 5.01.62 to 5.02.07, required by MSD Chemstation E.02.01, I received a request for USER and PASS that did not stop the procedure, but eventually…
I'm in IT support for a chemistry lab using an old Varian Cary Eclipse Fluorescence Spectrophotometer. The old PC the lab tech were using had some issues during Scan Setup where they were unable to input the necessary parameters for their measurements…
"Instrument" software of our LC doesn´t show analysis results anymore. When we try to open result data, it shows the message "Incomplete results. 1 out 1 data files do not have a result file and will not show up on the report. To generate results recalculate…
Hi, I am using Agilent 7820A GC-FID with EZChrom Elite data system. I am absolutely new to GC. Past few days I am trying to do a multi-level calibration for my analyte. But totally confused with the options I find in the software. So far I have done the…
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...
This Information Applies To: Agilent 6890, 6850, 7890, 8890, 8860, Intuvo 9000 GC systems.
Issue
The exchange of the ignitor in a Flame Photometric Detector (FPD) may be required in the following scenarios:
Preventive or periodic maintenance...
This Information Applies To: Agilent 1290 Infinity Quaternary Pump G4204A, 1290 Infinity II Flexible Pumps G7104A/C, and G7131A/C.
Issue
If the flexible/quaternary pump does not generate flow or build up pressure, it could be due to a stuck inlet...
This Information Applies To: Agilent 5200, 5300 and 5400 Fragment Analyzer systems
Issue
Separation times for the Fragment Analyzer for each array format and kit.
Resolution
Caution : The times in this article are the length of time...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, Oligo Pro II, ProteoAnalyzer systems
Issue
Guidance for installing the Agilent parallel capillary electrophoresis instrument controller and/or...
This Information Applies To: OpenLab CDS (version 2.x) system
Issue:
This article explains how to export OpenLab CDS 2.x data as Archived file.
For copying OpenLab CDS 2.x data to another Projects or another OpenLab CDS systems, you can use data...