As long as you do not see any issues in your measurements, you can keep using the EM, until your new EM has arrived. At some point the Pulse HV will reach ~1800 V and the Analog HV will reach ~ 3300 V (if you are lucky). After that you will have to replace…
Hello,
The RI uses a lamp and since it's works on refractive index differences, it doesn't use a wavelength. The RI is what is called a "bulk" detector.
If you are thinking you can replace the lamp, it's part of the optical unit and when it fails…
Hello, my friend, After checking the logbook on the ChemStation, note that the method did not run due to an error in the G4212B detector indicating: Start Failed (temperature HW). After that, I checked the instrument with the Lab Advisor, and the Logbook…
Hello team, I wanted to consult the following: an HPLC 1260, I had to reinstall the software. Once I did it, after creating a new method and giving the order to inject, the software turns blue and immediately turns green and does not inject... After checking…
Instrument: 7890 GC modified for gas injection with a 10-port valco valve. It's dual SS inlet, dual detector FID/TCD.
I have installed some components into the AUX bracket, two heating components into AUX 1 and AUX 2, and a valve actuator in V1. Valve…
Otis,
This is the reply from Engineering:
the connection refused error indicates that the A-Plus server is not reachable, this can happen for two reasons:
The server has gone into error, in this case it is possible to launch A-plus from a dos…
Hi, There are so many open questions, that i would ask you to run thorugh the "Troubleshooting Tool". It´s an guided pdf, which helps to identify the problem. The last performance report looks quite well, also the torch axis and the em tuning run without…
I went back and installed a no-hole ferrule and get a passing air/water check (I assume this rules out the MS interface), but when installing a column to the MS interface with the other end capped, the air/water check fails.
GC Inlet Maintenance
Find links and part numbers to the consumables used in the video here.
GC Septum
Inlet septa are used to maintain a leak-free seal at the GC inlet, even after repeated injections.
If the septum has a dimple, the dimple…
This Information Applies To: Agilent OpenLab CDS
Issue
Reports in OpenLab CDS can be printed or saved manually in Data Analysys, or automatically during reprocessing, or acquisition.
Requirements
The user needs the following Roles and Privileges...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD systems.
Issue
During tuning, MassHunter prompted the error message: "MSD Fault- RFPA Difficulty", and tune action stopped.
Steps to Follow
Try to reconfigure the GC/MS....
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...