We have several 1220 Infinity II system (G4290B) on our location. They are connected same type of computers with same windows. Only one of them has connection issue as below. Since there is connection to detector (I can control detector fully), I am not…
Thanks! To add, I just ran the software verification tool and the MassHunter GCMSAcq_base.xml report failed. File Report Summary
Missing files or invalid files found:
Invalid Files :1
No system file difference found
Invalid Files …
Hi there! We have a Cary 60. We are doing preventive maintenance, but the noise test fails and it took up to three or four times to get a successful result. What can we do to improve this and get a passed result the first time?
Morning, You are correct. I am running OpenLab CDS ChemStation. Rev code = C.01.04 [35]. Intelligent Reporting product version A.01.04.122. The system suitability issue is that I'm only getting the TCD satistical results. The FID result are not printing…
Hello Lars, Thanks for your reply. Unfortunately, there is no flow meter meter installed. So you are saying that, in your case without stopping gas flow before GC injection, you are only getting 1-2% deviation in FID response? If possible could you explain…
Hi I have a very basic question, please correct me if I am wrong. I am using GC 7820 with FID detector. Flow , Pressure everything was set by another technician before I started. I know for Back Detector everything is what is set by the Technician in…
Hi,
Our QTOF system failed to do a polarity switch from positive to negative. But it works fine at the positive mode. Just wondering if anybody knows the problem. Here is the instrument log record:
Time EventType EventSource Category Description User…
When running a calibration on the GCMS the internal standard increases the entire time for all of our standards. It goes from around 1.9 million for the bottom of the calibration to 3.2 million. Recent things that we have done that should help eliminate…
This Information Applies To: Agilent OpenLab CDS
Issue
Reports in OpenLab CDS can be printed or saved manually in Data Analysys, or automatically during reprocessing, or acquisition.
Requirements
The user needs the following Roles and Privileges...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD systems.
Issue
During tuning, MassHunter prompted the error message: "MSD Fault- RFPA Difficulty", and tune action stopped.
Steps to Follow
Try to reconfigure the GC/MS....
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...