Hello, I would appreciate any help possible with this question. I have an Ultivo LC/TQ and it is having the problem with autotuning. It fails due to spray stability. Due to this I am thinking it might be the nebulizer? I take it out and see good spray;…
We don't know what is in your water samples, but on a CP-Wax 57 CB benzene and isopropanol are eluting very close to ethanol, just in front of it.
You can find examples of applications of alcoholic beverages on Wax 57 (all types) in Scanview ( (+) Software…
It's OK.
I don't know if the valve is included in the pump or somewhere else.
If the valve fails, we'll have to use our Agilent maintenance/repair contract to clean the system... ;)
Hello mckenzie.stevens ,
Did this error occur when attempting to work with the FID data? I've not seen this exact error, but it is possible to receive similar errors when having a spectrum tool selected and trying to work with non-MS data. If you then…
Hello, Software: OpenLab Chemstation edition C.01.09 Software driver version: B.01.07.3[6648] Instrument: GC 7890B, Headspace 7697A I am using the above instrumentation and software. When I attempt to create a sequence/edit sequence table, I get the following…
My Agilent 5110v ICP-OES returns an error message "Timeout in plasma controller state operations (State 7)" or "ErrorNumber_PLASMA_CTRL_BASE_STATE_TIMEOUT" and the plasma fails to lit. Please, what how do I fix the error? I have cleaned the torch, and…
Hello. We have a 2- dimension gc/fid/ms 8890/5977C with a masshunter software. Our aim is to quantify molecular markers (e.g. 1,3,5-Tri-tert - Butylbenzene) used in gasoil to trace fraud. For quantitation we use a sim method (Quantification sim 231 and…
Hello,
Thank you for the response. I created MH_meida folder in C drive and also enabled .NET 3,5. But I received error message again after trying to install qual 10.0. Any suggestions would be much appreciated. Thank you.
here is the error log…
Hello,
we are using a G1312B binary pump (1260 Infinity) and had the error message: Fan Failed
After acknowledging the error message I can turn on the module as usual and it is working quite fine.
Nonetheless, I am not sure whether the fan is working…
Hello ljones031 ,
I would suggest copying the installation files to a folder on the local hard drive and then disconnecting any external drives before attempting installation. Most MassHunter programs will try to install to a D: drive it if is found…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...