Hi,
this is a very nasty mass axis.
Could you please confirm, that you have S-Lenses installed, as they are configured.
Please have a look, through this troubleshooting guide and follow the instructions. Hopefully it will solve your problems, or…
ICP-MS MassHunter Version 4.1. I cannot Startup Standard Lens Tune!
The message appears "Failed to add Startup/Hardware tasks to Queue; Enter path for batch folder".
As usual (my Batchs)- everything works.
Hello vtpolywood ,
What type of GC do you have, if I may? If it's an 8890 for example there are some Diagnostic tests built-in that you can run on the Cool On Column inlet. Have you recently changed gas tanks (whether carrier, FID fuel, air or makeup…
Hello,
Our Headspace sampler 7697A Leak test failed. Leak test failing at the stage 1 off the Restriction and Pressure Decay Test.
Going from there, the sample probe was replaced as well as the pressurization solenoid valve but without success.
…
In MSD Chemstation, you can specify which signal to use for quantification: TIC, Target Ion, or GC Signal (for GC detectors like FID, TCD, etc.) Go to the Calibrate menu and select Edit
Compounds. On the Compound Table Identification tab, look for the…
Hi,
I plan to attempt some SimDist analysis in accordance with D2887 on my agilent GC-FID. I was hoping that I could achieve this without additional software (i.e. just through manual manipulation of the data acquired by Chemstation), but apparently…
Our micro GC 990 is Natural Gas Analyzer B and B extended version with 3 channels (PoraPLOT U, 6-meter CP Sil 5 CB, CP-Molsieve 5A). We are having trouble with data processing. We have 2 calibration gases from Agilent (Natural Gas mixture and Universal…
Hi everyone.
We have a 8890 Agilent GC with nickel catalyst and FID detector. We would like to use hydrogen as carrier gas, but we don’t know the right flow rates, because the manual is indicating flow rates only for using helium as carrier gas.
For…
the abundance of ion 69. I rechecked the source and it doesn't look dirty. then I did an autotune it stopped on the width mass axis of the second quadrupole.
Finally, after 2 or 3 more attempts, I ended up completing the autotune with an abundance of…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...