We attempted the same testing on another OL2 instrument and the sensitivity issue was not present. It was unique to a single system. Agilent was very helpful getting us another system to test on. It seemed to be related to the tune/threshold/filtering…
Hi,
1. This is the "Easy Fit Lense Assy" - Since two years, we (Agilent) has decided not to clean the lenses, but to replace them completely. So if you want to disassemble these, you have to break the plastic cap, and use a screw set from an older regular…
Hello,
You would need to look into the other logs to see the issue in more detail. The details logs are in a Microsoft log format and required a viewer download. I would suggest opening a ticket with your local Agilent support group. It does look…
Hello,
I cannot give you a direct link for the software. You would need to use the Agilent subscribenet to download any software where you have an entitlement. This would be any software you have registered with the site for licensing in the past…
Can you prepare the alkane standard in a different alkane, maybe heptane or octane? Boiling point of n-pentane is fairly close to room temperature (36 C) so you may be getting some evaporation of the lighter components in the sample. If there's enough…
Very useful video for basic understanding of the valve functionality. can you post some more videos on GREEN HOUSE GAS ANALYZER or TOGA System in this impressive and easiest way only.
This should take less than one hour. The ion source and quad(s) only need to be below 100° C and the high vacuum pumps - diffusion pump off and cold or the turbo pumps not spinning. Make sure that the GC transferline temperature is set to OFF or 0° C…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...