Did you finally determine the cause of the inconsistent results? I'm having a similar issue with a different instrument. I have gone through my troubleshooting list and failed to identify the issue.
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We faced problems with our GC 7890B which is connected to a Leco Pegasus BT. Since this week we have a really high noise, which comes regularly every 5seconds. We already cleaned FID many times, replaced Jet and built the FID out an in…
Many GC and GCMS installs do not have the items needed to complete the installation. GC and GCMS system installs rely heavily on site readiness and customers having all the material needed, like copper tubing, Swagelok® fittings, and regulators. This…
Additional Items to add to GC and GCMS Orders-Customer Facing.pdf
There are two log files. The main file looks like a lot was going on.
I went back and did a search for "error" and found the following:
Could not create system restore point, error: 0x80070422. Continuing...
Error 0x80096010: Failed authenticode…
No I haven't. But I think that is the only solution. Perhaps there are somehow misalignment making it not robust and the needle fail to go in the vial and abort the run randomly. . I will do the auto-reference and I will wait and see how frequent the…
Hello,
I previously had Quant 11 on my personal computer and decided to upgrade to Quant 12.1. When I tried to use the installer I get an error that "Set up was Interrupted" and fails to install. I tried to go back to Quant 11 but now get the error…
Hello
We are working on developing a method for detecting mineral oil contamination (MOSH and MOAH) in edible oils. We are able to get MOSH (mineral oil saturated hydrocarbons) to work well, but when we inject a sample for MOAH (mineral oil aromatic…
We tried all the above steps, but the problem continued. We had to change the parameters in the Methods file as suggested in another reply from Cendy D. to make the instrument continue
Fragment analyser (HS NGS kit) fail to achieve 4µA
I think our only problem at the moment is a hardware issue (EPC failing to shut makeup gas OFF when called for) that prevents FID ignition… we’re putting in a call for service to resolve that. I’ll be working to resolve user error (Comments Edited by…
How to Create a New Database in Spectroscopy Database Administrator (SDA)
Multiple Results
This Information Applies To: Spectroscopy Database Administrator (SDA)
Issue
If the old database is full, or after a specific time interval, it is necessary to create a database in SDA. If you receive a message telling you that the database is full...
Update Database Group Path in Spectroscopy Configuration Manager (SCM)
Multiple Results
This Information Applies To: Agilent Spectroscopy Configuration Manager (SCM)
Issue
It is necessary to add a database to a group path in SCM after creating a new database in Spectroscopy Database Administrator (SDA) . If access to an older database...
How to Access Spectroscopy Database Administrator Software (SDA)
Multiple Results
This Information Applies To: Agilent Spectroscopy Database Administrator Software
Issue
The SDA application can only be accessed by a Windows user who is a member of the Windows Administrators group and Windows SDAAdministrators group.
Steps...
This Information Applies To: AriaMx real-time qPCR system
Issue
The instrument fails to reach the required temperature during a run.
Resolution
Check if the temperature of the environment around the instrument is too low resulting in the instrument...
This Information Applies To : Agilent ELSDs G4260A, G4260B, G4261A, G4621B, G7102A, G7102B
Content :
If the evaporator tube of ELSD becomes contaminated with nonvolatile material resulting in poor chromatography, please use the procedure in this...
This Information Applies To: Agilent ICP-MS (7800/7850/7900/8900)
Issue
The oil should be replaced at least once every six months, or when the oil color is indicates it needs to be changed . The foreline pump should be checked monthly. This article...
This Information Applies To: Agilent ICP-MS MassHunter versions 4.4 - 4.6 and 5.x.
Issue
After performing an autotune, the batch tune report will not generate or print.
Background
ICP-MS MassHunter uses an application called ICP-MS Data Analysis...
This Information Applies To: Agilent 6400 Series triple quadrupole LC/MS systems equipped with a gate valve
Issue
Installing the Ion Transfer Capillary after cleaning or replacement in Agilent LC/MS instruments with a gate valve.
Required Items...
This Information Applies To: Agilent OpenLab CDS 2.x
Issue
This article outlines the procedure on how to quantify uncalibrated compounds in OpenLab CDS 2.x. using reference compounds in the processing method compound table.
Background
Uncalibrated...
This Information Applies To: Agilent OpenLab CDS 2.x
Issue
This article outlines the procedure on how to quantify the uncalibrated compounds in OpenLab CDS 2.x when the analytical method requires a fixed response factor.
Background
Uncalibrated...