Hello,
We have been having issues with our ICP MS performance and tune reports. Both have been failing with low counts. We have changed the peri-pump tubing, remade all standards, remade the tune solution, replaced the torch, and cleaned the cones…
Hi,
Recently Run the Wavelength accuracy and signal to noise at FLD detector for qualification purposes but it not passing. In wavelength accuracy test got Excitation value 350 it ok but in case of emission got 393 nm its failed required minimum 394…
Thanks for advising, do other errors show up in the logbook?
Please watch the movement of the sampler arm during initialisation:
- Is it shaky or jittery? If yes, turn off module and clean transport rods using IPA & lint free cloth.
- Which position…
Hi Everyone, I am hoping I could get some advice with separating Aniline and DMSO with GC-FID.
We tried DB-Wax, DB-624, DB-5 so far but it did not work well. The retention time could be 2 min different max but the problem is DMSO has some impurities…
Hello, I have an issue when I try to install OpenLab CDS EZChrom Version A.04.07 The plan is to install EZChrom on a Citrix to allow the user to retrieve files from ECM for review or reintegration. I start the installation and select the Installation…
Hi I had a question about GC MS Split (gc to FID/MS). I have a thermo splitter that has no auxillary flow to counteract the ms vaccuum, but want to change out the capillaries that come recommended with the splitter. The recommended capillary dimensions…
This file contains a list of 14 commonly used consumables and parts for Intuvo 9000 GC .
Upload this file to your Smart Alerts software to automatically add these parts to the Master Parts List
Hi ronin, It sounds like you have a 7694A with the newer headspace mainboard (7694B) that didn't have the visible changeable battery. In this case the ability of the board to retain stored parameters has failed due to this battery failing. The only fix…
Hello isoterma, Maybe try a new jet ? Cleaning doesn't always get rid of restriction in the jet. I see your supply is supplying both detectors but if the pressure is on the lower side of acceptable raising the pressure may cure the issue. For the 6890…
Hi Jennifer We had an GC-MS issue in the past where the rough pump was starting to fail and as a result kept drawing too much current, causing some of the fuses to fail. We also had an issue with a rough pump (on a LC-MS) which was blowing fuses when…
This Information Applies To: Agilent ICP Expert software.
Issue
The software version is often asked and is a valuable information: to see if any updates are needed, if certain options are available etc.
Steps to Follow
Launch ICP Expert...
This Information Applies To: Agilent OpenLab CDS
Issue
This article provides step-by-step instructions to calculate peak-to-valley ratio in OpenLab CDS.
Background
The peak-to-valley ratio is calculated to indicate the quality of peak separation...
This Information Applies To: Agilent 6500 Series Q-TOF LC/MS systems, MassHunter Workstation 10.1 or below and MassHunter Workstation 11.0 .
Issue
Fully reset the Q-TOF LC/MS system via a power cycle without venting. For users who experience slow...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, and Oligo Pro II systems
Issue
The volume of sample used by Agilent parallel capillary electrophoresis systems during a run.
Resolution
The...
This Information Applies To: Agilent 2100 Expert software, 2100 Expert Security Pack, 2100 Bioanalyzer
Issue
When opening the 2100 Expert software and using the Security Pack, the error message " Start of launcher application failed - The requested...
This Information Applies To: Agilent 6890, 6850, 7890, 8890, 8860, Intuvo 9000 GC systems.
Issue
The exchange of the ignitor in a Flame Photometric Detector (FPD) may be required in the following scenarios:
Preventive or periodic maintenance...
This Information Applies To: Agilent 1290 Infinity Quaternary Pump G4204A, 1290 Infinity II Flexible Pumps G7104A/C, and G7131A/C.
Issue
If the flexible/quaternary pump does not generate flow or build up pressure, it could be due to a stuck inlet...
This Information Applies To: Agilent 5200, 5300 and 5400 Fragment Analyzer systems
Issue
Separation times for the Fragment Analyzer for each array format and kit.
Resolution
Caution : The times in this article are the length of time...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, ZAG DNA Analyzer, Oligo Pro II, ProteoAnalyzer systems
Issue
Guidance for installing the Agilent parallel capillary electrophoresis instrument controller and/or...
This Information Applies To: OpenLab CDS (version 2.x) system
Issue:
This article explains how to export OpenLab CDS 2.x data as Archived file.
For copying OpenLab CDS 2.x data to another Projects or another OpenLab CDS systems, you can use data...