OK, first you need to increase your read time to at least 30 seconds, preferably 60 seconds. At 10 seconds, you are probably not seeing a peak for the 5ppb standard, which is why your calibration is failing (not linear). How low are you trying measure…
Hi Chris and Chelsea,
thanks for your detailed answeres. I tried the suggested fixes and so far did not managed to reestablish a connection between PC and ICP-MS also after resetting the IP address of the ICP-MS. The computer detects that there is a…
I have a 6890N GC-FID with a 7683 Series ALS and I'm using Agilent Open Lab (EZChrom Edition) software. The software won't trigger the autosampler to make an injection. A box appears on the screen with the message 'Incompatible Tray'. I have verified…
I have an Agilent 5975C MSD and 7890A GC that I'm getting a failed PING test on. I've done the troubleshooting I can (reboot system in proper order, reboot PC). I can ping the main IP but the ones going to the instruments fail. Please advise. PC is running…
Hello all,
We are running a GC/MS 5977A/7890B in our lab. Last week, after cleaning and reinstalling our Extract EI source, the system pumped down normally, but the GC gave a "Thermal Shutdown" message. Under status, it read "Thermal Aux 2 Open Sensor…
Hi carcuri13, This sounds like the heater sensor assy is failing. If the change is rapid in temperature , the thermal block is not capable of changing quickly. The heater sensor would need to be replaced. Regards James
Hii,
I'm looking for some help or suggestion to unlock my 5973 MS.
In the process of updating the FW from 5.01.62 to 5.02.07, required by MSD Chemstation E.02.01, I received a request for USER and PASS that did not stop the procedure, but eventually…
I'm in IT support for a chemistry lab using an old Varian Cary Eclipse Fluorescence Spectrophotometer. The old PC the lab tech were using had some issues during Scan Setup where they were unable to input the necessary parameters for their measurements…
Would you like an easier way to find the consumables for your Application or Workflow? We have created Send-a-Lists that will load into the Favorites section of your Agilent.com account. You can add or delete items to customize it for your situation.…
"Instrument" software of our LC doesn´t show analysis results anymore. When we try to open result data, it shows the message "Incomplete results. 1 out 1 data files do not have a result file and will not show up on the report. To generate results recalculate…
How to Reset the GC/TQ Tune File to Default Values
Multiple Results
This Information Applies To: Agilent 7000A/B/C/D Triple Quadrupole GC/MS systems
Issue
When a triple quadrupole GC/MS system tune fails, the user can check for any abnormalities by setting the tune file to default tune file before checking for hardware...
This Information Applies To: Agilent ICP-OES 5000 Series (5100/5110/5800/5900)
Issue:
The ICP-OES and AVS 6/7 components require regular routine maintenance. Agilent-authorized field service engineers must perform any maintenance procedures not...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, Femto Pulse, OligoPro, and ZAG DNA Analyzer
Issue
Perform a capillary alignment whenever a new array has been installed on an Agilent Parallel Capillary Electrophoresis instrument...
This Information Applies To: MSD productivity ChemStation E.XX.XX and F.XX.XX
Issue
A setup method for MSD Productivity ChemStation E.XX.XX and F.XX.XX users who want to stop printing results automatically after sample analysis.
Steps to Follow...
This Information Applies To: Agilent MassHunter 11 and later
Issue
Generating Acquisition Desktop and Quantitative Analysis shortcuts.
Steps to Follow
Double-click the Control Panel icon on the desktop or select Windows Start menu > Agilent...
This Information Applies To: Agilent MassHunter Workstation for LC/TQ and MassHunter Workstation for LC/TOF and LC/Q-TOF
Issue
How to view the MassHunter Data Acquisition Software Logs entries, change settings, and export the Logbook for archiving...
This Information Applies To: ICP-MS MassHunter with User Access Control (UAC)
Issue
It is necessary to update the database folder path in Change User Access Control:
After creating a new database in SDA with ICP-MS MassHunter.
To view a batch...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
Over time, the electrodes may become pitted or eroded and users may see a decrease in precision or begin to experience the "Tube fault" error when new tubes are installed. If...
This Information Applies To: Agilent GTA Furnace and Flame Instruments, Agilent 240FS/240GFAA/GTA120/PSD120
Issue
There may be occasions when users need to remove GTA furnace center block workhead (instruments with both Flame and Furnace capabilities...
This Information Applies To: Agilent GTA 120, 240/280 GTA Furnace
Issue
The shroud should be replaced annually, or when there is evidence of damage caused by mechanical shock or contamination from liquid spillage.
Items Required
Shroud Removal...