Update: FID output signal was very low even when trying to ignite, so we checked the interconnect spring and noticed it was shorter than the ones in the other GCs (not that close to the detector base; dont know if it was always like that or something…
Hi,
We are struggling to solve an issue with an Agilent 8860 GC-FID we purchased in 2019. It is used to quantify propane in headspace samples that are manually injected. It is possible but unlikely that some of those headspace samplings result in the…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Hey. Johnson we solved the Problem by removing the igniter Castor with collector nut and the spring locks Info the right place. Another Problem could be the malfunction electrometer.
Greetings Agilent Community,
As with many of the errors I encounter with my system, these two happened after I foolishly left the lab to pursue a life outside the world of LCMS.
(1) From the instrument log, the first error read "Failed to run acquisition…
When attempting to submit a sequence in EZChrom, it fails to submit and returns this error message:
This happens each time a sequence is submitted. Any help would be appreciated!
Hi Agilent community.
I'm a LC-MS equipment user and I had a problem with the MassHunter Acquisition B 08.01 software.
When I try to open the Acquisition software, appears the software logo but immediately appears an error dialog box. This error dialog…
Hi everyone,
We have a 6546 QTOF, the following error keeps popping up during acquisition; Failed to start logbook server. A shared violation has occurred. How can I resolve this?. I'll appreciate your help. Thanks
This Information Applies To: 5200/5300/5400 Fragment Analyzer, Femto Pulse, Oligo Pro II, and ZAG
Issue:
Only plasticware from the approved consumables list should be used in the Agilent Parallel Capillary Electrophoresis systems. The use of plasticware...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Question:
Can more than one Agilent 2100 Bioanalyzer instrument be connected to one PC?
Steps to follow:
It is possible to connect a maximum of two Bioanalyzers to one laptop...
This Information Applies To: 2100 Bioanalyzer, Bioanalyzer Chip Priming Station: part number 5065–4401
Maintenance procedures and how frequently they are required :
Procedure
Time interval
Or if this issue occurs
Where to find a detailed...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue:
Running the hardware diagnostics on the Agilent 2100 Bioanalyzer system can help to investigate whether the instrument performs as expected.
Steps to follow:
Required...
This Information Applies To: 2100 Bioanalyzer, RNA 6000 Nano kit, RNA 6000 Pico kit, Small RNA kit
Issue:
Is it possible to size RNA on the Agilent 2100 Bioanalyzer system?
Resolution:
Agilent offers total and small RNA assays on the Bioanalyzer...
This Information Applies To: Agilent 2100 Bioanalyzer system, 2100 Expert software
Issue:
The Agilent 2100 Bioanalyzer system does not detect a prepared microfluidic chip after it is inserted into the instrument. The interface shows the instrument...
This Information Applies To: 2100 Bioanalyzer, Bioanalyzer chips
Issue:
Can 2100 Bioanalyzer assay chips and reagents be interchanged?
Resolution:
Some assay chips can be used with multiple assays, however some cannot because the chip layout...
This Information Applies To: Agilent MassHunter GC/MS Acquisition software
Issue
The MassHunter software performs several checks during the startup sequence. If it detects a problem, an alert message box will be displayed and the message bar on...
This Information Applies To: Agilent MassHunter Quantitative Data Analysis Software
Issue:
The "NO DATA POINTS" error message appears in the Compound Information window in the lower-left corner in Quantitative Analysis. Sometimes, this problem may...
This Information Applies To: Agilent GC/MSD MassHunter with MSD ChemStation Data Analysis
Issue
When you are using the Data Analysis Report, you may need to specify a certain number of decimal places for your results different to the default decimal...