I am having a similar issue. First, I replaced a needle seat and then the auto-referencing failed because I failed to recognize that the black sample holders needed to be removed. The needle mechanism seemed forever stuck in the parked position. I was…
Hello, i get unusual high signal on FID on 7890 and this message
"Front detector - Fault high voltage error"
What is happening? There is some part I can try to replace before call a technician?
Thank you
Dear colleagues, I keep experiencing the same issue with not being able to open some batches in MH quant (5.1, G7201D / Version D.01.01 / Build 653.5), while others work just fine. I have integrated three batches that were all analyzed, and chromatograms…
Hi,
you should set your instrument to "user tune" in startup. But plasma correction is intended for a regualr setup. you can try to run it with your "special configuration".
Under "Startup Configuration" change the Ignition Sequence to "user tune…
Hi GeorgiaDean were you able to solve your problem?
In regards to the FID not lighting, be sure to refer to the Troubleshooting an FID not igniting article in the Knowledge Portal.
I updated to newer version of Masshunter 10 & when I tried to re establish communication in Lab Advisor, It shows the 1260 HPLC components but Could not connect to QQQ . No connection could be made because the target machine actively refused it 192.168…
Hello, I have initialization problems with my software, MassHunter Workstation software, LC/MS Data Acquisition for 6400 series triple quadrupole Version B.08.00, a service engineer from the brand representative recommended that I uninstall the software…
The struggles continue...
I've been having trouble with my 240fs, and I've arrived at a new problem state. The igniter lights just fine, and the burner head lights, but when I let go of the igniter button the igniter flame goes out immediately and then…
This Information Applies To: 4150 TapeStation, 4200 TapeStation
Issue
How to deal with a TapeStation Electrode Cartridge change is due warning message.
Background
The Agilent TapeStation controller software will notify users to replace the...
This Information Applies To: Agilent OpenLab CDS
Issue
Sometimes the integration result is not ideal for all injections. This article outlines the step-by-step instruction to manually integrate peaks.
Background
There are 2 ways to integrate...
This Information Applies To: Agilent OpenLab CDS , Agilent OpenLab ChemStation
Issue
Calculation of Area percent or Height percent for uncalibrated compounds in OpenLab software. If all components respond equally in the detector, then Area% and...
This Information Applies To: Agilent ICP-MS (7700/7800/7850/7900/8800/8900)
Issue
How to power off the Agilent ICP-MS Foreline Pump to perform maintenance, or when fully powering off the Agilent ICP-MS System.
Background
The ICP-MS MassHunter...
This Information Applies To: Agilent ICP-MS (7500,7700,8800)
Issue
How to check the E2M18 or E2M18F foreline pump to determine if the pump needs maintenance?
Background
The oil cleanliness and oil level in the E2M18 or E2M18F foreline pump...
This Information Applies To: Agilent ICP-MS (7700/7800/8800)
Issue
How to replace the foreline pump oil in the DS 402.
Background
The DS 402 oil should be replaced at least every 3 months or when the oil color indicates it needs to be changed...
This Information Applies To: Agilent 8890/8860 GC Systems
Issue
How to delete data that is stored on the GC instrument.
Steps to follow
Caution : Before deleting data from your GC, Agilent recommends extraction of data as a backup...
This Information Applies To: 5200, 5300 and 5400 Fragment Analyzer, Femto Pulse and ZAG DNA analyzer
Issue
When no data is available in the Agilent ProSize data analysis software for one or more capillaries, the capillary(ies) could be misaligned...
This Information Applies To: Agilent ICP-MS (7800/7850/7900/8900)
Issue
How to check the MS40+ or MS40-S foreline pump to determine if the pump needs maintenance?
Background
The oil's cleanliness and level, in the MS40+ or MS40-S foreline...
This Information Applies To: Agilent ICP-MS systems (7700/7800/7850/7900/8800/8900)
Issue
Powering on Agilent ICP-MS Systems after maintenance, long-term shutdown, or for power cycling.
Steps to Follow
Confirm that the ICP-MS power plug...