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The Digest of upcoming webinars has been updated as of April 2.
In April, you don't want to miss the GC Live Event, Diagnostics From Your Desk, Troubleshooting From Your Kitchen Table on April 11!
Check out the new Agilent Community Group, GPC…
The slope of the second plateau in the leak test for the quat pump of our Agilent 1100 fails. We are getting a negative slope of -2.18. Pressure and slope for the first plateau passed. Pressure for second plateau passed but the slope was negative giving…
What version of WinUV do you have? We were delivered WinUV 5.1.3 with .1042 (Part 11 security module).
The system was built with a tutorial in Adobe Flash but unfortunately for all of us, Flash was discontinued worldwide for security reasons. This meant…
Hi,
I suggest to run an auto-tune, then you will have a checktune report at the end of a sucessful auto-tune. If the auto-tune fails for the same reason you have mentioned and gives the same error message and you are sure the bottle not empty and nebulizer…
Basically you must create standard calibration level with level name as you wish, and u will not use this level for calibration, but only for comparing your QC in batch table with this "calibration level".
Hi Sabbas, The "Peaks and Valleys" option can be used to label both peaks and valleys on the same spectrum.
Right-click on any dataplot and click "Peak Labels", and under "Peak Type", select "Peaks and Valleys". If the "Threshold" value is set up according…
This Information Applies To: Agilent G1312X and G7112X binary pumps.
Issue:
A blockage before the pressure sensor, e.g. in a pump head, will not give a high pressure or overpressure system error. Instead, the pump may show one of various error messages...
This Information Applies To: Agilent 1100, 1200, 1260 LC Pumps.
Issue:
The following procedure allows the cleaning of residue from the pump's check valves, often caused by polymerization of aged acetonitrile or salt-based solutions that may prevent...
This Information Applies To: Agilent LC Systems
Issue
After analyzing dirty or concentrated samples, some sample compounds may retain in the column and other parts of the HPLC system. If the column re-equilibration after each run is not enough to...
This Information Applies To: Agilent G7167A/B Multisampler.
Issue:
Required when:
The needle is visibly damaged.
Leaks or blockages in the vialsampler are observed, especially between the needle and needle seat.
The limit for the needle...
This Information Applies To: Agilent Autosampler modules G1367A, G1367B, G1367C, and G1367D.
Issue:
The removal and installation of the needle assembly in these older autosampler modules can be tricky and may require patience and the correct technique...
This Information Applies To: All standard analytical scale Agilent 1100/1200/1260/1290 Infinity / Infinity II LC system configurations: Single Pump (Isocratic, Quaternary, or Binary) with Manual Purge Valve. Does not apply to systems with Agilent G7167A...
This Information Applies To: All Agilent LC modules (except hosted modules).
Issue:
When a module does not initialize correctly or it is not recognized by the software, it is recommended to call our Remote Support Representatives to troubleshoot...
This Information Applies To: All Agilent LC pump modules with MCGV installed (quaternary pumps)
Issue:
Shifting retention times: The composition of the mobile phase in liquid chromatography directly influences retention times. If any of the channels...
This Information Applies To: All Agilent liquid chromatography instruments, Lab Advisor
Issue:
The error message 'Could not open channel RD' pops up when performing diagnostic tests in Lab Advisor. Retrying the test is not helping.
Resolution...
This Information Applies To: Agilent Lab Advisor Software for any Agilent LC System.
Issue:
To successfully troubleshoot an Agilent LC system or module, the System Report is an essential resource. Agilent Support representatives may ask you to provide...