Update: FID output signal was very low even when trying to ignite, so we checked the interconnect spring and noticed it was shorter than the ones in the other GCs (not that close to the detector base; dont know if it was always like that or something…
Hi,
We are struggling to solve an issue with an Agilent 8860 GC-FID we purchased in 2019. It is used to quantify propane in headspace samples that are manually injected. It is possible but unlikely that some of those headspace samplings result in the…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Hey. Johnson we solved the Problem by removing the igniter Castor with collector nut and the spring locks Info the right place. Another Problem could be the malfunction electrometer.
Greetings Agilent Community,
As with many of the errors I encounter with my system, these two happened after I foolishly left the lab to pursue a life outside the world of LCMS.
(1) From the instrument log, the first error read "Failed to run acquisition…
When attempting to submit a sequence in EZChrom, it fails to submit and returns this error message:
This happens each time a sequence is submitted. Any help would be appreciated!
Hi Agilent community.
I'm a LC-MS equipment user and I had a problem with the MassHunter Acquisition B 08.01 software.
When I try to open the Acquisition software, appears the software logo but immediately appears an error dialog box. This error dialog…
Hi everyone,
We have a 6546 QTOF, the following error keeps popping up during acquisition; Failed to start logbook server. A shared violation has occurred. How can I resolve this?. I'll appreciate your help. Thanks
This Information Applies To: Agilent ICP-MS MassHunter Software 4.x and 5.x
Issue
ICP-MS Instrument Control or Data Analysis Software will not open, or crashes shortly after opening.
Background
MassHunter uses configuration files to store...
This Information Applies To: Agilent ICP-MS MassHunter Software 4.4 and above (Rev C. and Rev D.)
Issue
The Glitch Resetter resets configuration setting files for MassHunter and can be used when the MassHunter software is exhibiting strange behavior...
This Information Applies To: Agilent ICP-MS MassHunter Software 5.x (Rev D)
Issue
It is best practice to note MassHunter Software Settings before running the Glitch Resetter, renaming MassHunter configuration settings files, or before upgrading...
This Information Applies To: Agilent ICP-MS MassHunter Software 4.x (Rev C)
Issue
It is best practice to note MassHunter Software Settings before running the Glitch Resetter, renaming MassHunter configuration settings files, or before upgrading...
This Information Applies To: Agilent ICP-MS MassHunter Software revisions 4.x and 5.x
Issue
How to clear or archive the acquisition queue? How to resolve queue task file errors?
Background
The Acquisition Queue ( Figure 1 ) lists all tasks...
This Information Applies To: Agilent Fluorescence Detectors G1321A, G1321B, G7121A, G7121B
Issue
This article describes how to diagnose a leak in your fluorescence detector (FLD) module.
Steps to Follow
Confirm the leak error originated in...
This Information Applies To: Agilent ICP-MS MassHunter 5.1 Software, SPS 4 Autosampler
Issue
The SPS-4 autosampler (ALS) may need to be reconfigured after the Glitch Resetter tool is used to reset the software or after a change from a different...
This Information Applies To: Agilent G4208A Instant Pilot
Issue
This article describes how to switch the illumination of the autosampler on or off (if available) using the G4208A Instant Pilot.
Items Required
G4208A Instant Pilot for Agilent...
This Information Applies To: Agilent 7683B Automatic Liquid Sampler
Issue:
O nly use this alignment procedure if the injector hardware configuration has changed or if the Align Mode light comes on.
Agilent does not recommend performing this procedure...
This Information Applies To: Agilent MassHunter data acquisition software and MassHunter Quantitative Data Analysis Software
Issue
This article explains the difference between quantifier and qualifier ions and provides some general guidance on quantifier...