This Information Applies To: Agilent ICP-MS MassHunter Software 4.x and 5.x
ICP-MS Instrument Control or Data Analysis Software will not open, or crashes shortly after opening.
MassHunter uses configuration files to store software settings and information. Sometimes these files can become corrupt, preventing software operation. Before running the Glitch Resetter (which is a program used to reset all configuration files), it is possible to rename individual files manually to try to resolve the issue.
Caution: Renaming configuration files will reset hardware settings, communication settings, and user interface settings back to default. You will need to re-enter settings after renaming configuration files. Note the software settings for MassHunter 4.x/MassHunter 5.x before continuing. If ICP-MS Instrument Control cannot open, it will not be possible to note these settings.
In Windows, enable Hidden items:
Steps to Follow
The specific resolution steps depend on whether the issue happens when opening ICP-MS Instrument Control, or Offline Data Analysis.
Offline Data Analysis will not open
Tip: AppData is a hidden folder! If you cannot see the AppData folder, follow the steps under Requirements.
ICP-MS Instrument Control will not open
Tip: AppData is a hidden folder. If you cannot see the AppData folder, follow the steps under Requirements.
Tip: If the Agilent folder is not on the C drive, check D:\Agilent\ICPMH\1.
|Instrument Model||Hardware config file name||Configuration file name|
Table 1. Files applicable for each instrument model number
Learn how to effectively troubleshoot your Agilent ICP-MS System:
Agilent 7800/7850/7900 ICP-MS with MassHunter
Agilent 8900 Triple Quadrupole ICP-MS with MassHunter e-learning course available from Agilent education