Please check your data files and make sure the solvent peak is completely excluded . I have found that some data files I cannot detect ANY analytes of interest in Optimizer, even though I can identify them in standalone Unknowns Analysis. Without fail…
Hi, We observed an error during autotune of QQQ GCMS as "Peak width gain failed", When it was occurred and what is the reason for the repeat error, Autotune was not completed due to " Peak width gain failed".
Please suggest the recommendations and possibility…
jhagel is correct, do not change PE (Yellow) to PTFE (black) seals in round headed pumps (1290 Infinity and Infinity II as well as G7014C). Both seal types have benefits and downsides: While the black seals are generally better when using them with reverse…
Hi Everyone, I'm operating our Cary 3500 and I am helping with an assay being put together based on competitive binding. Because of the competitive binding, the primary and reliable peak *decreases* in size rather than increasing as the concentration…
Hello,
I have a G6545 QTOF / 1260 HPLC system that came with an HP Z440 workstation with Windows 10 as part of the purchase from Agilent. The workstation is ~ 3 years old. The instrument was running normally over the weekend -- when I came back, the…
I have a 5977B MSD that is experiencing a vacuum failure after a scheduled shutdown for renovation work in our facility. Work was completed and now we are restarting the system. At first we though it was the roughing pump, but we have bypassed the remote…
It is great you have such a nice experience with your results, however results accuracy is a matter of hardware robustness and method setting, not software. I your insist on this, I can recommend you to do the following steps:
1- get the licence number…
Im running on an old GCMS with headspace sampler. Its been failing during runs recently. The logbook shows that the oven is not ready at run time for each sample. After about 10 samples it just stops collecting data. The headspace continues to cook all…
Also, please make sure that a default printer is configured in Windows. If no default printer is configured, the following problems may occur: - Printing of a report preview will fail. - the 'Copy To Clipboard' menu will have an error - the 'Custom Report…
Thank you for your question. Unusual high low voltage error is a common instrument and accessory maintenance related and not instrument hardware related issue. Typically, when you see that error, under logbook of your run, you will see chip map. Please…
This Information Applies To: Agilent OpenLab CDS
Issue
Reports in OpenLab CDS can be printed or saved manually in Data Analysys, or automatically during reprocessing, or acquisition.
Requirements
The user needs the following Roles and Privileges...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD systems.
Issue
During tuning, MassHunter prompted the error message: "MSD Fault- RFPA Difficulty", and tune action stopped.
Steps to Follow
Try to reconfigure the GC/MS....
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...