Hello,
I am getting the following error on OpenLab CDS Chemstation Edition (Rev. C01.10 [287]): "User Change (Unlock) failed, because instrument access is not permitted for user. Logging Out User". We are initially able to login once, but then when…
Hello mdeighan ,
Manual integration is limited to the rules of the selected integrator and the settings of your quant method. The error and behavior you are seeing typically indicate that the peak you are attempting to create is too far outside of the…
The mass calibration/check for the quadrupole is failing across all isolation widths. Mass delta on 322m/z exceeds limits.
We system tuned a few weeks ago. Can someone please outline the troubleshooting workflow for this type of issue (where to start…
I want to check Total hydrocarbon by FID without identifying the hydrocarbon species . Agilent suggest to give me DB-1 15m, 0.32mm, 0.10u as a non polar column to elute all HC without separation as one peak . Does this column will work for Total hydrocarbon…
If you receive an onscreen notification to contact Agilent for your service or support request, please do so. Some instruments cannot have service tickets generated through the CrossLab Connect software.
If you receive an email that your service ticket…
Hi silencer2008,
the 1 µL/s rule means the injection speed used for splitless injections, which is very slow compared to split injection where you want to inject as fast as possible.
Two interesting articles would be:
(+) Pre-Columns - the forgotten…
Hi joonseok
Put the samples in a separate sequence to the wash runs. In the sequence parameters for the samples, select the post sequence option to switch off the lamps. Run the sample sequence and queue up the wash sequence from the Run control menu…
A follow up question about this, if it ever occurs again. When the instrument errored out it prevented us from even initializing the instrument properly. Is it possible to auto reference even if the unit failed to initialize correctly?
Hello, Our lab has a GC-MS (7890B/5977B) system which uses MassHunter version B.07.01 SP1. We recently installed a FID on the system to run FID analysis separate from the MS. We are finding that MassHunter is not as suitable to use for FID analysis in…
I have an agilent GC-FID 6890 i use for TPH and PAH of soil samples yet i want to calibrate it for Oxygenates in gasoline and Aromatics don't know how to go about it
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...