I have a 5890 GC running ASTM D2887, simulated distillation. It is equipped with a FID and recently we noticed the FID won't light. Flows are good and gases are good. Looking at the setpoint/actual reading, it states it is at the correct temperature …
I completed the inlet leak test and it passed and I also completed the FID jet restriction test and it passed. Yet, when I compare scans on the 8890 the peaks shift more compared to the same injections on my 6890. Does anyone have any thought on this…
I appreciate your answering my post!
I tried launching in the Control Panel, with the correct project selected. I also tried to launch MH12.1 using a desktop shortcut made for that project.
I'm sorry, I'm not sure what ESW/FW refers to, could you…
Adding to this post,
I've tried creating a virtual instrument to check if is a problem with the hplc, Aquisition still is not opening for the virtual device.
the acquisition logo stops at initializing modules, turns black and then crashes.
Hello DET ,
Sorry for the late response on this.
What sort of spiking do you see usually? What is the output of the FID, in pA?
Are you using any UPS systems, or are the GCs plugged directly into the wall?
Our customer got an error, "Failed to connect to an IPC Port: The system cannot find the file specified." from MassHunter.
Do you know any cause of this message? There was no record of this message in the diagnostic log files.
during installation of NEW FLD Detector it started to show error Excitation Motor didn't find its position then gives error Excitation motor has failed and last error it still showing up is Exciation endcoder index failed to calculate so what do you think…
I am getting an error on our Agilent 1290/6420 LC-MS/MS. I start a run and the first injection is successful, then when it goes to the second injection, it errors and says "failed switching to main pass" and shuts down. From my reading, this is a failure…
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system run ends prematurely and the following error appears in the logbook: Run aborted on port x. Instrument error occurred on port x, Unusual...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue
The Agilent 2100 Bioanalyzer system electropherograms in the Agilent 2100 Expert software have a wavy, uneven baseline ( Figure 1 ).
Figure 1. Wavy, uneven baseline on Bioanalyzer...
This Information Applies To: Agilent AriaMx systems.
Issue
When IP addresses of an AriaMx instrument are reassigned, it will appear under the new and the previous IP address in the AriaMx Instrument Explorer. This situation can be prevented using...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Sometimes, for support purposes, it is necessary to send the diagnostic test result file to Agilent support representatives.
This file contains detailed information about the...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx Real-Time PCR software
Issue
How to change the discovery protocol port in the AriaMx software.
Steps to Follow
The AriaMx software uses the UDP Broadcast protocol for...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The instrument diagnostic tests should be run whenever it is suspected that there could be a fault with the instrument hardware.
Background
The instrument diagnostics consist...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Error 45 is displayed on the AriaMx instrument touch screen.
Background
Error 45 is shown when the temperature recorded by one or more thermistors is outside the expected...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx showing a series of errors after delivery, guide for troubleshooting and resolving temperature-related error.
Background
When an AriaMx is delivered, it could take...
How to Access Manual Tune in GC/MS MassHunter and MSD Productivity ChemStation
Multiple Results
This Information Applies To: MassHunter acquisition software for GC/MS systems and MSD Productivity ChemStation for all Agilent GC/MS systems
Issue
Manual tuning lets you interactively set the MSD parameters, such as lens voltages and tuning masses...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to find the AriaMx software and firmware version that you have installed.
Steps to Follow
There are two different ways to find out AriaMx software version:
In the...