Update: FID output signal was very low even when trying to ignite, so we checked the interconnect spring and noticed it was shorter than the ones in the other GCs (not that close to the detector base; dont know if it was always like that or something…
Hi,
We are struggling to solve an issue with an Agilent 8860 GC-FID we purchased in 2019. It is used to quantify propane in headspace samples that are manually injected. It is possible but unlikely that some of those headspace samplings result in the…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Tip for other users that may encounter an FID Ignition problem: try blowing on the FID when it is trying to light. If the FID lights - there is an issue with the gas flows. It is best to use a flow meter like the ADM Flow Meter for gas chromatography…
Hey. Johnson we solved the Problem by removing the igniter Castor with collector nut and the spring locks Info the right place. Another Problem could be the malfunction electrometer.
Greetings Agilent Community,
As with many of the errors I encounter with my system, these two happened after I foolishly left the lab to pursue a life outside the world of LCMS.
(1) From the instrument log, the first error read "Failed to run acquisition…
When attempting to submit a sequence in EZChrom, it fails to submit and returns this error message:
This happens each time a sequence is submitted. Any help would be appreciated!
Hi Agilent community.
I'm a LC-MS equipment user and I had a problem with the MassHunter Acquisition B 08.01 software.
When I try to open the Acquisition software, appears the software logo but immediately appears an error dialog box. This error dialog…
Hi everyone,
We have a 6546 QTOF, the following error keeps popping up during acquisition; Failed to start logbook server. A shared violation has occurred. How can I resolve this?. I'll appreciate your help. Thanks
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
When a sample name starts with zero, the leading zero disappears from the exported data ( Figure 1 and Figure 2 ).
Background
Removing the leading...
This Information Applies To: Agilent 7890B GC system and 7697A headspace sampler
Issue
The 7697 Headspace Sampler can be configured to communicate directly with the 7890B GC. When this direct communication is configured, the 7697A headspace gets...
This Information Applies To: Agilent GC/MSD systems
Issue:
When performing MS tuning, there is error message "No Emission Current" and tune is aborted.
Steps to Follow
This error normally means that the selected filament is not working. Perform...
This Information Applies To: Agilent OpenLab CDS
Issue
Any desired processing method can be assigned to the current Result Set.
Requirements
A result set available to link the method to.
Correct Privilege (Role Membership) set up for the...
This Information Applies To: Agilent LC and CE Systems compatible with Lab Advisor
Issue:
Firmware is updated or downgraded when new features are added, or to fix some system bugs. It also solves compatibility issues when a new module is added to...
This Information Applies To: Agilent OpenLab CDS
Issue
This article shows how to export a report of peak area and retention time of a sequence in an Excel format.
Prerequisites
To be able to carry out the procedure as described, privileges...
This Information Applies To: Agilent OpenLab CDS
Issue
Reports in OpenLab CDS can be printed or saved manually in Data Analysys, or automatically during reprocessing, or acquisition.
Requirements
The user needs the following Roles and Privileges...
This Information Applies To: Agilent 5975 and 5977 Series GC/MSD systems.
Issue
During tuning, MassHunter prompted the error message: "MSD Fault- RFPA Difficulty", and tune action stopped.
Steps to Follow
Try to reconfigure the GC/MS....
This Information Applies To: Agilent OpenLab CSD 2.5 and above
Issue
The integration optimizer helps find a suitable set of integration events. It allows integration parameters to be tuned via sliders (peak width, slope sensitivity, height reject...
This Information Applies To: 2100 Bioanalyzer, 2100 Expert software
Issue:
This article explains how to install the Agilent 2100 Expert software and connect a PC to an Agilent 2100 Bioanalyzer system.
Steps to follow:
The latest version of...