Running a 7800 ICP-MS and during the past two weeks have been experiencing difficulties. The doubly charge percentage has continually risen with each day of testing. I have removed and cleaned the cones and lens stack and conditioned before use. I checked…
Hello,
Having sorted out our printer problem with MassHunter for GC we started having another issue on Friday night last week. The software suddenly stopped mid run giving an error that the drivers for the MSD could not be found. After restarting…
Hi Everyone, I am hoping I could get some advice with separating Aniline and DMSO with GC-FID.
We tried DB-Wax, DB-624, DB-5 so far but it did not work well. The retention time could be 2 min different max but the problem is DMSO has some impurities…
Hi. The pump made loud noises for several days. After that, the pump stopped working normally. Near 600 rpm the pump stops and A-PLUS Software was showing fail status (205) with error code 206 (bit 128) - too hight load. We use Agilent pump - TPS compact…
Hello,
We have been having issues with our ICP MS performance and tune reports. Both have been failing with low counts. We have changed the peri-pump tubing, remade all standards, remade the tune solution, replaced the torch, and cleaned the cones…
Hi,
Recently Run the Wavelength accuracy and signal to noise at FLD detector for qualification purposes but it not passing. In wavelength accuracy test got Excitation value 350 it ok but in case of emission got 393 nm its failed required minimum 394…
Hi I had a question about GC MS Split (gc to FID/MS). I have a thermo splitter that has no auxillary flow to counteract the ms vaccuum, but want to change out the capillaries that come recommended with the splitter. The recommended capillary dimensions…
Thanks for advising, do other errors show up in the logbook?
Please watch the movement of the sampler arm during initialisation:
- Is it shaky or jittery? If yes, turn off module and clean transport rods using IPA & lint free cloth.
- Which position…
This file contains a list of 14 commonly used consumables and parts for Intuvo 9000 GC .
Upload this file to your Smart Alerts software to automatically add these parts to the Master Parts List
Hello isoterma, Maybe try a new jet ? Cleaning doesn't always get rid of restriction in the jet. I see your supply is supplying both detectors but if the pressure is on the lower side of acceptable raising the pressure may cure the issue. For the 6890…
This Information Applies To: Agilent MassHunter Qualitative Analysis Software
Issue
Error message prompted “Access to the path C:\Users\AgilentMad\AppData\Local\Temp\FILESPEC.TXT is denied" during search using NIST MS Program in MassHunter Qualitative...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
When sending a run configuration from the AriaMx PC software, no run configuration is transmitted. The expected blue confirmation icon does not appear at the bottom of the touch...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
Can the AriaMx software be used on Windows 11?
Resolution
The AriaMx a nalysis software 2.0 has not been validated for Windows 11, so Agilent...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
How to control more than one AriaMx with one PC.
Resolution
If you connect the PC and instruments using an ethernet cable, you will not be able to establish multiple connections...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
In the Export Data menu, after exporting data in a LIMS format, the output file's name is incomplete.
Background
An example of everything after...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx analysis software
Issue
The AriaMx Data saving behavior when priming experiments from the PC is dependent upon whether the user is logged in or a Guest and whether the user...
This Information Applies To: Agilent OpenLab CDS
Issue
Sequence Creation Template allows users to create a sequence template that identifies the order of injections or actions in the sequence.
This article outlines the step-by-step instruction...
This Information Applies To: Agilent 6100 and 6400 Series LC/MS Systems
Issue
Tuning a mass spectrometer involves optimizing the voltages applied to various optical elements in the ion path to achieve the required mass accuracy, resolution, and...
This Information Applies To: Agilent OpenLab ChemStation
Issue
In OpenLab ChemStation, creating a result set by combining multiple existing result sets can be useful in the following scenarios:
Combining single samples, sequences, or a combination...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
The AriaMx analysis software shows an error when attempting to open a data file.
Background
The AriaMx analysis software can show several errors when something is wrong...