Try to reinstall using the ChemStationSystem account. If that fails, try the following before installing. 1. Delete the ChemStationSystem account. 2. Delete the chemstaion.ini file located in the Windows directory. 3. Log in as the Administrator and install…
Autostart Macro failed, error# 999 occurred (OpenLAB CDS Chemstation Rev. C.0x.0x) This is usually resolved by resetting the instrument configuration files in the instrument folder (\Chem32\x\, where x is the number of the instrument in question). Append…
Hi evryone
Please help: i just get these 2 messages which make me i can not inject from my 7890A and 5973C MSD " tune action stopped: cannot achieve constant peaks widths " also "limits fail: pump oils (days), tune time (hours) at the same moment the…
071619 Hi, This question is related to my previous question about method development. The method I devised seems to work well, in that a calibration standard run after my curve is set up yields results that I expected. There is virtually no interferences…
I don't know if this applies to your specific problem, but a lot of failed uploads and other problems can arise because the GCMS users don't have the proper privileges in ECM. Below is an image with the proper privileges. Assigning the ECM Contributor…
Hi danots, Thank you for your reply. We have tried exchanging the ceramic tubes (upper and outer) several times, but this does not do the trick. Also the columns have been replaced frequently, as we customize the application a lot being R&D. The SCD works…
Hi, folks! Suddenly, after about 3 years of shutdown and re-run, our Agilent Q-TOF 6530A has failed. I have problems with signal stability, the signal intensities over time looks like "saw"/waving at all masses.
Here is a typical mass calibration (same…
Users of Agilent Spectroscopy Database Administrator (SDA) software will find many of their questions answered in the attached document. The latest revision of ICP-MS MassHunter software (G7201B, B.01.02) for the 7700 Series ICP-MS and 8800 ICP-QQQ now…
Hi everyone, I am trying to install ChemStation on my Windows 10 Pro computer and I am having some issues. This issue comes up each time I try to configure my instrument and I am not sure why. The HPLC I use is 1260 series from Agilent and has a VWD,…
Recently I noticed a larger pressure fluctuation during the injection process for my 1220 autosampler. I tested the system using Lab Advisor's Pressure too High test and it failed stating that there is a clog. I switched out the needle, needle capillary…
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
AriaMx touch screen displays error code 90 after the Instrument Health Check (IHC), which happens when the AriaMx is switched on, or after running the onboard diagnostic tests...
This Information Applies To: Agilent AriaMx real-time PCR system, AriaMx optical modules
Issue
AriaMx users can change which AriaMx optical modules are installed to upgrade the instrument capabilities or to troubleshoot.
Items Required
Any...
This Information Applies To: AriaMx real-time PCR system
Issue
Error 43 is displayed on the AriaMx touch screen. Error 43 is a voltage error and it normally indicates that the cartridge LED voltage or motor voltage being detected is abnormal. Sometimes...
This Information Applies To: Agilent 2100 Bioanalyzer system
Issue
Can I run qPCR samples containing Sybr® Green I on the Bioanalyzer?
Background
Sybr® Green I is an Intercalating Dye commonly used to detect amplification products in real...
This Information Applies To: Agilent 4200, 4150 and 2200 TapeStation.
Issue
Is it possible to analyze single stranded DNA (ssDNA) on the TapeStation? Which kit is the most suitable for analysis of ssDNA?
Resolution
Agilent does not offer any...
This Information Applies To: Agilent 4200 and 4150 TapeStation systems
Issue
How to Run the software installation verification on 4200 and 4150 TapeStation systems.
Background
The 4150 TapeStation model G2992A and 4200 TapeStation model G2991B...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, and Femto Pulse
Issue
Perform a capillary alignment when a new array is installed in your Agilent Parallel Capillary Electrophoresis instrument. An alignment may also be performed...
This Information Applies To: Agilent 4200 and 4150 TapeStation
Issue
Are the Agilent DNA and RNA ScreenTape assays denaturing?
Resolution
The DNA ScreenTape assays in the TapeStation portfolio are not denaturing. Only the RNA and High Sensitivity...
This Information Applies To: Agilent LC pumps with manual purge valve.
Issue
A good practice before using a system is to purge the system to remove air. This is done by observing the clear tubing from the solvent bottle as well as the waste line...
This Information Applies To: ICP-MS MassHunter 4.x and 5.x
Issue
Unable to open a batch in offline data analysis, or the batch is empty.
If the ICP-MS MassHunter software closes unexpectedly, there is a power outage, or the ICP-MS and computer...