James, Thanks again. Actually, at first we had "EPC or detector error” and we tried to clean the detector but with no change. Once the GC says “Ignite, ignite” the error pops out. We tried second module (the refurbished) and at first we were receiving…
Hi Brenda, Whats the total flow setting on the inlet set at? If the total flow is set high because of a high split can be one reason. I suspect this is more of a hardware fault like a blocked split line or a split valve problem. Shutdown #4 This message…
Hydrogen (H2) is the simplest and most abundant element in the universe. Since, it only occurs naturally on Earth when combined with other elements it must be produced from other sources. It can be produced without a carbon footprint from variety of sources…
Hi abtisam, The main reason for this problem you didn't select detector signals. when we don't selecAdd t signal detector we never see baseline chromatogram,to solve this problem from online plot for FID signal Click on change than from Edit signal plot…
Hello Maybe this question be out-of-date for the current time but I will be appreciate for everyone that can help me. I have few Varian CP-3800 GC in our Lab, unfortunately some of them failed to operate because of electrical board part. I requested these…
Hi wcody, thank you for the reply! It is Windows 10 Pro 64-bit. These 6890 FIDs are new to the lab, Windows 10 pro was what the technicians had installed on the computers when we received them.
There is currently no available solution for working with MassHunter data. If your GC has an FID in addition to a mass spec, you could use OpenLab GC ChemStation to acquire the FID signal data. Then addon G2887BA could be used to analyze the ChemStation…
Hello,
We just recently got a new tapestation 4150 in our lab, which we're trying to set up. As a part of the setup I rand the full system diagnostics to see if the system is working with the Tapestation Test Tape. Everything runs successfully and the…
What are the pros and cons of putting a TCD in series with an MS? I know that it's possible to put a TCD and FID in series but I want MS data, not FID data. I tried teeing off the column between the MS and TCD but all the samples keep going to the MS…
ISH, that is a very good question. Yes, you can. However, you have to be mindful of a few things. For the Deans Switch to operate optimally, the downstream pressure need to be the same on both columns downstream of the Deans switch. The MSD operates under…
This Information Applies To: Agilent 4200, 4150 and 2200 TapeStation.
Issue
Is it possible to analyze single stranded DNA (ssDNA) on the TapeStation? Which kit is the most suitable for analysis of ssDNA?
Resolution
Agilent does not offer any...
This Information Applies To: Agilent 4200 and 4150 TapeStation systems
Issue
How to Run the software installation verification on 4200 and 4150 TapeStation systems.
Background
The 4150 TapeStation model G2992A and 4200 TapeStation model G2991B...
This Information Applies To: Agilent 5200/5300/5400 Fragment Analyzer, and Femto Pulse
Issue
Perform a capillary alignment when a new array is installed in your Agilent Parallel Capillary Electrophoresis instrument. An alignment may also be performed...
This Information Applies To: Agilent 4200 and 4150 TapeStation
Issue
Are the Agilent DNA and RNA ScreenTape assays denaturing?
Resolution
The DNA ScreenTape assays in the TapeStation portfolio are not denaturing. Only the RNA and High Sensitivity...
This Information Applies To: Agilent LC pumps with manual purge valve.
Issue
A good practice before using a system is to purge the system to remove air. This is done by observing the clear tubing from the solvent bottle as well as the waste line...
This Information Applies To: ICP-MS MassHunter 4.x and 5.x
Issue
Unable to open a batch in offline data analysis, or the batch is empty.
If the ICP-MS MassHunter software closes unexpectedly, there is a power outage, or the ICP-MS and computer...
This Information Applies To: Agilent OpenLab CDS versions 2.4 or higher.
Issue
How to preview result files using various Report Templates in OpenLab CDS versions 2.4 or higher.
Requirements
The user has the result set loaded in OpenLab CDS...
This Information Applies To: ICP-MS MassHunter with Spectroscopy Database Administrator (SDA) and Protect Local Data ON.
Issue
An 'Authentication failed' error message appeared after entering user name and password when attempting to download a...
This Information Applies To: ICP-MS MassHunter with Spectroscopy Database Administrator (SDA) and Protect Local Data On.
Issue
With Spectroscopy Database Administrator (SDA) and Protect Local Data turned on, batches are not accessible through file...
This Information Applies To: Agilent AriaMx real-time PCR system
Issue
Scratches on AriaMx optical modules can lead to a reduction in their performance.
Background
Scratches on an AriaMx optical module are shown in Figure 1 .
Figure 1 ....